Integrations Support Advisor

VTS; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Pre-tax commuter benefits

Job summary

VTS seeks an Integrations Support Advisor in New York, NY to own the health of Yardi, MRI, SAP, and other integrations end-to-end. You’ll proactively monitor, resolve data discrepancies, and manage the customer support queue while partnering with Engineering and Account Management to scale the function.

Ideal candidates have 3+ years in technical support or SaaS, strong API/SQL skills, and clear communication to both technical and non-technical stakeholders.

Qualifications

• 3+ years of experience in technical support, integrations, or a related SaaS role.
• Comfort with APIs, credentials, SQL, and structured data; logs inspection.
• Clear communicator able to explain issues to non-technical users.

Responsibilities

• Own integration health: monitor active integrations and resolve failures before customers notice.
• Resolve data integrity issues across source systems and the VTS platform.
• Manage the customer support queue across the full integration lifecycle.
• Partner with Engineering, Account Management, and IT teams to resolve issues.
• Identify and automate recurring / templated requests to reduce tickets.

Skills

APIs

SQL

Logs

Communication

SaaS

Tools

Yardi

MRI

JDE

Job description

VTS's Lease integrations connect our platform to the property management and accounting systems - Yardi, MRI, JDE, and others - that our customers run their portfolios on. When those integrations are healthy, data flows automatically and customers trust what they see in VTS.

The Integrations Support Advisor owns the health of these integrations end-to-end - proactively monitoring for failures before customers notice them, and resolving the inbound requests that come in when something breaks or needs to change. Success in this role is simple to state and hard to deliver: every integration stays active, and customers can always rely on the integrity of the data VTS is showing them.

** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office 4 days a week. **

What you can expect as an Integrations Support Advisor:

At VTS, you'll join the Integrations Support team as a critical layer between our customers' source systems and the VTS platform. You'll:

• Own Integration Health: Monitor active Yardi, MRI, SAP, and custom API integrations for failures, stalled syncs, and missed feeds. Proactively identify and resolve issues - such as failed nightly imports, integrations stuck in "processing," or ETL files not arriving via SFTP - before they escalate into customer-reported problems.
• Resolve Data Integrity Issues: Investigate and fix discrepancies between VTS and source systems, including mismatched square footage, missing or duplicated leases, orphaned records, incorrect rent or lease terms, and unit/space mapping errors. Trace root causes across the integration pipeline rather than just patching symptoms.
• Manage the Customer Support Queue: Respond to and resolve inbound tickets covering the full integration lifecycle - API credential and access requests, asset archiving and disposition processing, source ID/BU remapping, stacking and site plan corrections, and MRI/Yardi version upgrades and migrations.
• Partner Across Teams: Work closely with Engineering to escalate systemic integration bugs, with Account Management to keep customers informed during longer-running technical issues, and with customers' IT/PM teams directly to resolve credential, connectivity, and data-mapping issues.
• Build for Scale: Identify recurring or templated request types (e.g., monthly orphaned-lease cleanup, batch asset archiving) and work with the team to streamline or automate them, reducing manual ticket volume over time.

What makes you a great fit?

This role demands someone equally comfortable reading a support ticket and reading an API log.

• Technically Curious: You're comfortable working with APIs, credentials, SQL, and structured data (SFTP/ETL feeds, JSON/XML payloads, source ID mappings) and you're not afraid to dig into logs or ask an engineer a sharp question.
• AI-First Instinct: You reach for AI tools by default to triage tickets, draft root-cause writeups, or prototype fixes for recurring request types - not as a novelty, but because it's how you naturally work. Bonus if you can point to something you've already built (a script, an n8n flow, a Claude-based tool) that closed a gap without being asked.
• Pattern Recognition Under Volume: You move quickly through a high-volume ticket queue without treating every ticket as a one-off - you're the one who notices three "unrelated" tickets are actually the same upstream failure.
• Familiarity with Commercial Real Estate Systems: Prior exposure to Yardi, MRI, or similar property management/accounting platforms, and familiarity with CRE leasing concepts (leases, dispositions, stacking plans, rent rolls).
• Clear Communicator: You can explain a technical integration issue to a non-technical property manager, and just as easily loop in an engineer with the specifics they need.
• 3+ years of experience in technical support, integrations, or a related SaaS support role.

What VTS Values & How We Show It

• Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
• Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - quarterly happy hours, wellness events, clubs, and team lunches!
• Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
• Move as One - We work in an open floor plan to promote cross-functional collaboration.
• Take Ownership - Be an owner of the company you're building with our equity packages.
• Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!

ABOUT VTS

VTS is the only AI-driven technology platform enabling intelligent real estate by unifying industry professionals, investors, and their customers at scale. In 2013, VTS revolutionized commercial real estate leasing operations with what is now VTS Lease. Today VTS AI is the largest first-party insights and collaboration engine in the industry, transforming how strategic decisions are made and executed by the real estate industry globally.

With the VTS Platform, consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every stakeholder in real estate is given real-time market information and workflow tools to do their job with unparalleled speed and intelligence. VTS is the global leader, with more than 60% of Class A office space in the U.S., and 13 billion square feet of office, residential, retail, and industrial space is managed through the platform worldwide. VTS is utilized by over 45,000 professionals and over 1.2 million total users each day, including industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE.

VTS maintains offices in New York City, London, Toronto, Chicago.

To learn more about VTS and view our open roles, visit us at vts.com or follow us on Instagram (@WeAreVTS) or LinkedIn.

Pay Transparency

At VTS, we pride ourselves on articulating a clear and transparent philosophy around equitable, impartial compensation that will allow us to recruit and retain an exceptional team. The base salary is market-driven at the time of offer and is based on tier 1 market data. The salary for this role will range between $70,000 and $100,000 and is determined by several factors, including your skills, prior relevant experience, quality of interviews, leveling, and geography.

EEO Guidelines

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All your information will be kept confidential according to EEO guidelines. For more information about what we collect and how we use it, please refer to the Candidate Privacy Statement.

If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know at [e-mail]

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