Integrations Engineer New Syracuse NY

HealtheConnections; City of Syracuse, Northern (NY, KY); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

401k matching

Generous vacation/holiday

Unlimited sick time

Hybrid/remote work

Job summary

HealtheConnections in Syracuse, NY seeks an Integrations Engineer to design, build, and maintain healthcare integrations and interfaces. You will troubleshoot complex data exchanges, investigate root causes, and collaborate across teams to resolve issues involving VPNs, networks, and cloud infrastructure.

The role emphasizes a strong technical mindset, curiosity, and ownership in ensuring reliable interoperability for NYS-based organizations.

Qualifications

• Bachelor’s degree in computer science, information systems, engineering, or a related field preferred; equivalent professional experience considered.
• Experience with healthcare integrations, interoperability, interface engines, or related technical environment.
• Experience troubleshooting VPN and network connectivity issues; knowledge of TCP/IP, HTTPS, TLS, certificates, and Wireshark.

Responsibilities

• Design, build, implement, and maintain healthcare integrations and interfaces using technologies such as Mirth Connect and HL7.
• Document technical issues, perform investigations, and describe needed changes or expected behavior of solutions.
• Troubleshoot and resolve complex integration issues, including message flow, structure, connectivity, interfaces, APIs, and data exchange.
• Conduct network investigations within the integration environment and identify root causes to service disruptions.
• Collaborate with internal teams, customers, vendors, and technical partners to diagnose and resolve complex issues.
• Maintain SOPs and configuration documentation for integrations.

Skills

Healthcare interoperability

Troubleshooting

Network troubleshooting

VPN/TCP-IP knowledge

Documentation

Education

Bachelor's degree in CS/IS/Engineering or related field

Equivalent professional experience considered

Tools

Mirth Connect

HL7

Bridge Link / similar integration engine

Job description

Who: HealtheConnections, a respected national leader in providing health information exchange (HIE) services for NYS-based organizations.

What: We’re looking for an Integrations Engineer to join HealtheConnections and serve as a technical resource for healthcare interoperability and integration solutions. This role will work with our integration environment to implement, support, troubleshoot, and investigate complex issues involving healthcare data exchange, interfaces, applications, and network connectivity.

Why: Healthcare interoperability depends on reliable connections between systems, applications, and organizations. When something goes wrong, we need someone who can look beyond the immediate symptoms, investigate what is happening, and determine how to resolve the issue.This is a great fit for someone who enjoys troubleshooting, investigation, working with large datasets, and solving complex technical problems and who wants to be the person others turn to when an integration issue requires deeper technical expertise.

Talk to us to see if this is a fit for you!

Primary Responsibilities

• Design, build, implement, and maintain healthcare integrations and interfaces using technologies such as Mirth Connect and HL7.
• Document technical issues, perform technical investigations, and describe needed changes or expected behavior of solutions.
• Troubleshoot and resolve complex integration issues, including issues involving message flow, message structure, connectivity, interfaces, APIs, internet protocols and data exchange.
• Conduct network investigations within the integration environment and identify root causes to services disruptions.
• Work with internal teams, customers, vendors, and technical partners to diagnose and resolve complex issues.
• Maintain ownership of and document standard operating procedures and integration configurations.
• Identify opportunities to improve integration processes, monitoring, troubleshooting, and overall system reliability.
• Support additional technical projects and initiatives related to integrations, networking, and cloud infrastructure.
• Bachelor’s degree in computer science, information systems, engineering, or a related field preferred. Equivalent professional experience will also be considered.
• Experience working with healthcare integrations, interoperability, interface engines, or a related technical environment.
• Networking & Troubleshooting: experience troubleshooting VPN and network connectivity issues, with knowledge of TCP/IP, HTTPS, TLS, certificates, and tools such as Wireshark.

Preferred Qualifications

• Healthcare Integrations: Experience with Mirth Connect/Bridge Link (or a similar integration/interface engine)
• Systems & Cloud: Experience with Unix/Linux environments; AWS CloudTrail, Insights, and CloudWatch experience strongly preferred.
• APIs & Data: Experience with APIs and tools such as Postman or SoapUI; database and SQL experience is a plus.

Not sure you meet all qualifications? Research shows that women and members of other underrepresented groups tend not to apply to jobs when they think they may not meet every qualification, when, in fact, they do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

It is important to HealtheConnections that the hiring process is driven by humans. Artificial intelligence (AI) tools do not influence which candidates HealtheConnections chooses to interview or hire.

• You enjoy digging into a technical problem and figuring out what is actually happening rather than simply addressing the immediate symptom.
• You’re naturally curious and comfortable following the evidence across applications, integrations, networks, and systems to find the root cause.
• Solving complex problems. You can take an ambiguous technical issue, break it down, and develop a practical path toward resolution.
• Taking ownership. When an issue is escalated to you, you’re comfortable taking responsibility for investigating it and seeing it through to resolution.
• Communicating clearly. You can explain technical issues and solutions to both technical and non-technical audiences.
• A high-performance, high-energy, collaborative environment. One of the best things about working here is our team. They’re smart, supportive, passionate, and among the best in the business.
• A dynamic industry. Health information exchange has exciting opportunities on the horizon as the healthcare industry evolves, both within NYS and on the national stage.
• Strong benefits. We cover the cost of medical insurance for employees along with a full suite of benefits, including 401k matching, generous vacation/holiday time, unlimited sick time, flexibility in work hours and hybrid/remote work, and more.
• Work that makes a difference in your community. We’re proud to make an impact on the daily lives of health professionals and support improved health outcomes for individuals right here in New York State.

We like to say that we’re “casually competent” – we’re not pretentious, but we know our stuff. Our people are talented, our culture is vibrant, and our work is at the top of its class. Even better, our customers genuinely like working with us, and we’ve seen firsthand how what we do has made a positive impact on our community.

$75,000-$95,000 is the lowest to highest salary that we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, and seniority.