Integration Manager

Parts Town; Addison (IL); On-site; USD 95,000 - 128,000; Full time

Benefits offered by this job

Team member appreciation events

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Comprehensive benefits

Job summary

Parts Town is seeking an Integrations Manager to design, implement, and maintain integrations for e-commerce platforms. You will coordinate with clients, vendors, and internal teams to ensure seamless data exchange and successful deployments.

The role requires hands-on knowledge of web services, APIs, XML, and diverse e-commerce workflows, along with strong communication and analytical skills to drive customer success and growth at Parts Town.

Qualifications

• You have demonstrated experience or working knowledge in designing and implementing integrations.

Responsibilities

• Conduct and document discovery of client and stakeholder objectives where use of our technology and IP is central to their customer and growth strategies.
• Collaborate with sales, product management, engineering, solution architects, QA, SRE, and support within Parts Town, our clients and partners to create winning experiences.
• Be the trusted advisor and owner for customer and partner integrations by proactively identifying and mitigating challenges and risk.
• Manage multiple client integrations concurrently, ensuring timely delivery and exceeding stakeholder and customer expectations.
• Lead documentation, training, and transition for internal and external Customer Success, Customer Support, and Client teams.
• Lead retrospectives and continuously learn and grow.

Skills

Communication skills

Analytical skills

Interpersonal skills

Problem-solving

Bias for action

Team collaboration

Customer-focused

Education

Bachelor's degree in Marketing

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

APIs

XML

Web services

Job description

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat –

• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

The Integrations Manager is responsible for designing, implementing, and maintaining integrations for e-commerce platforms. This role involves managing clients, vendors, and internal teams to ensure seamless connectivity and data exchange between various systems. The Integration Manager must possess a can-do attitude, enjoy external partnerships, and have strong technical skills, a deep understanding of e-commerce workflows, and excellent communication abilities.

A Typical Day

• Conduct and document discovery of client and stakeholder objectives where use of our technology and IP is central to their customer and growth strategies
• Collaborate with sales, product management, engineering, solution architects, QA, SRE, and support within Parts Town , our clients and partners to create winning experiences
• Be the trusted advisor and owner for customer and partner integrations by proactively identifying and mitigating challenges and risk, keeping stakeholders informed and ensuring smooth deployment and transition to post-implementation support
• Manage multiple client integrations concurrently, ensuring timely delivery and exceeding stakeholder and customer expectations
• Estimate integration phasing, timelines, and costs, keeping stakeholders informed and managing expectations
• Lead documentation, training, and transition for internal and external Customer Success, Customer Support, and Client teams
• Lead retrospectives and continuously learn and grow

To Land This Opportunity

• You have demonstrated experience or possess working knowledge in designing and implementing integrations
• You possess worki ng knowledge of e-commerce platforms, procurement systems, and related technologies
• You are proficient in web services or possess working knowledge of , APIs, XML, and other relevant integration technologies
• You have e xcellent problem- solving , troubleshooting skills and the a bility to work independently and collaboratively in a team environment.
• You have strong communication , analytical (e.g. margin analysis), and interpersonal skills
• You have bias for action and are customer-obsessed
• Bonus points if you have experience with specific e-commerce platforms (e.g., Mirakl, Rithum, Amazon Vendor Central, SAP Ariba, Hybris )
• Bonus point if you have a bachelor's degree in Mark e ting, Computer Science , Information Technology, or related field .

About Your Future Team

The E commerceteam isa fast-growinggroup that embraces the rapid change that comes withincredible growth. We bring our whole selvesto work each day- personality and all -in true Parts Town style.

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $95,040.00 to 128,260.00 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay-for performance company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.