Integrated Security Systems Engineer

Prosegur; Lowell (MA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

401K/403b Plan

Job summary

Prosegur seeks an experienced Solutions Engineer to join our Lowell, MA team. This full-time, in-person role supports design, integration, implementation, and optimization of complex physical security and software-based solutions.

As a technical liaison, you translate business needs into technical requirements, collaborate with customers, engineering, PM, vendors, and other partners, and drive lifecycle activities including testing and documentation.

Qualifications

• Experience in solutions engineering, systems integration, or related disciplines.
• Ability to gather, analyze, document, and manage technical/business requirements.
• Experience designing, integrating, implementing, or supporting technology solutions.
• Understanding of enterprise environments, including software, networks, and databases.
• Knowledge of physical security systems and integrated environments.
• Strong written and verbal communication with stakeholders.
• Ability to translate requirements into technical specifications.
• Able to work full-time and in-person at Prosegur’s Lowell, MA location.

Responsibilities

• Gather, analyze, document, and manage requirements across the lifecycle.
• Support integration, configuration, testing, and optimization of security and software systems.
• Serve as SME for internal teams, customers, vendors, and stakeholders.
• Evaluate technologies to identify standardization and optimization opportunities including AI.
• Coordinate with project managers, software teams, technicians, and operations to deliver solutions.
• Support integrations between security platforms, monitoring, databases, networks, and apps.
• Participate in testing, troubleshooting, and root-cause analysis of complex issues.
• Prepare technical documentation throughout the system lifecycle.
• Engage in customer meetings, design reviews, and proposal development.

Skills

Solutions engineering

Systems integration

Security technologies

Requirements gathering

Technical documentation

Stakeholder collaboration

Analytical troubleshooting

Project coordination

Customer-facing support

Cloud-based APIs

Education

High School Diploma

Tools

Immix

NICE

Pinnacle

Job description

For 50 years, Prosegur has been helping make the world a safer place. Today, more than 175,000 employees across 36 countries combine experience, technology, and innovation to protect the people, clients, and communities we serve.

Our people are at the heart of what we do. Whether working on-site with our clients or supporting our teams behind the scenes, every employee plays an important role in delivering the safety, service, and trust our clients depend on every day.

At Prosegur, you’re not just joining a security company. You’re joining a global team with opportunities to learn, grow, and make a difference.

Job Skills / Requirements

Prosegur is seeking an experienced individual to join our team. This is a full-time, in-person position responsible for supporting the design, integration, implementation, and optimization of complex physical security and software-based solutions.

This person will serve as a key technical liaison between customers, business stakeholders, engineering teams, project management, vendors, and other cross-functional partners. This role will translate business and operational needs into technical requirements and scalable system solutions while supporting projects throughout the complete solution lifecycle.

The successful candidate will bring experience in systems engineering, physical security technologies, software solutions, requirements gathering and management, master data management, business process improvement, and customer-facing solution development.

Key Responsibilities

• Gather, analyze, document, and manage business, functional, technical, and system requirements throughout the solution lifecycle.
• Support the integration, configuration, testing, implementation, and optimization of physical security and software-based systems.
• Serve as a technical subject matter expert for internal teams, customers, vendors, and other stakeholders.
• Evaluate existing technologies, systems, and business processes to identify opportunities for standardization, automation, optimization, and continuous improvement through the use of AI.
• Coordinate with project managers, software teams, technicians, vendors, operations teams, and business stakeholders to support successful project execution and solution delivery.
• Support integrations between physical security platforms, monitoring solutions, enterprise applications, databases, networks, and other technology systems.
• Participate in system testing, validation, troubleshooting, root-cause analysis, and resolution of complex technical issues.
• Evaluate technologies, products, platforms, and vendors to determine suitability for business and customer requirements.
• Partner with business development and customer-facing teams to identify technical requirements and develop effective solution strategies.
• Participate in customer meetings, technical presentations, solution demonstrations, design reviews, and proposal development.
• Maintain accurate and comprehensive technical documentation throughout the system lifecycle.
• Identify opportunities to improve system performance, operational efficiency, service quality, and the overall customer experience.
• Provide technical guidance and support for the implementation and ongoing operation of integrated security and monitoring solutions including IMMIX and NICE.

Required Qualifications

• Professional experience in solutions engineering, systems integration, software systems, physical security technology, or a related discipline.
• Demonstrated experience gathering, analyzing, documenting, and managing technical and business requirements.
• Experience designing, integrating, implementing, or supporting technology solutions.
• Working knowledge of enterprise technology environments, including software applications, databases, networking, and systems integration.
• Understanding of physical security systems and integrated security technology environments.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Ability to translate business and operational requirements into clear technical specifications and solution designs.
• Demonstrated ability to collaborate effectively with technical and non-technical stakeholders.
• Strong written, verbal, presentation, and technical documentation skills.
• Ability to manage multiple priorities and projects within a dynamic, cross-functional environment.
• Ability to work full-time and in person at Prosegur’s Lowell, Massachusetts location.

Preferred Qualifications

• Experience with physical security technologies, including access control, video surveillance, video management systems (VMS), intrusion detection, alarm monitoring, identity management, and integrated security management platforms.
• Familiarity with Immix, NICE, and Pinnacle platforms and their use within security, monitoring, or integrated technology environments.
• Experience with security operations center (SOC) or central monitoring technologies and workflows.
• Experience with business process analysis and continuous improvement methodologies.
• Experience supporting business development, solution engineering, technical proposals, customer presentations, or demonstrations.
• Familiarity with cloud-based applications, APIs, system interfaces, and modern enterprise technology architectures.
• Relevant physical security, networking, systems engineering, or information technology certifications are a plus.

Education Requirements (All)

High School Diploma

Additional Information / Benefits

At Prosegur, we believe in supporting our employees both at work and beyond. We offer a competitive benefits package designed to support your health, well-being, and future. Benefits may vary based on position, location, and eligibility, with additional details provided throughout the hiring process.

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Sick Days, 401K/403b Plan, More information available upon hiring