Variable (United States of America)Integrated Healthcare Technology Technician
Key Responsibilities:
IT Support & Troubleshooting:
- Provide technical support for IT systems, including computers, servers, networking, and software applications used in clinical settings.
- Troubleshoot and resolve hardware and software issues across clinical and IT systems.
- Assist with system configurations, updates, and installations of IT infrastructure, ensuring compliance with security and regulatory standards.
Clinical Equipment Maintenance:
- Perform routine preventive maintenance, calibration, and testing of clinical engineering equipment such as medical devices, imaging systems, and diagnostic instruments.
- Ensure all clinical equipment operates within manufacturer specifications and complies with healthcare regulations (e.g., FDA, ISO).
- Troubleshoot and repair clinical equipment failures, escalating complex issues to senior engineers or vendors as needed.
System Integration & Support:
- Collaborate with clinical and IT teams to ensure smooth integration of medical devices with hospital information systems (HIS), EMRs, and other hospital applications.
- Assist with the configuration and maintenance of interfaces between medical devices and IT systems to facilitate seamless data exchange and workflow integration.
- Support the deployment and testing of new integrated technologies, ensuring they align with both IT standards and clinical needs.
User Training and Support:
- Provide training to healthcare staff on the proper use of integrated clinical technologies, including both IT and medical devices.
- Offer on-site support and troubleshooting to ensure that end-users can effectively use clinical and IT systems.
- Ensure staff are educated on system changes, updates, and new technologies.
Documentation & Compliance:
- Maintain accurate records of equipment maintenance, software updates, system changes, and repairs for clinical and IT systems.
- Ensure compliance with healthcare regulations and standards (e.g., HIPAA, FDA, Joint Commission).
- Assist with audits, quality control processes, and maintaining certifications related to clinical equipment and IT systems.
Collaboration & Communication:
- Work closely with clinical engineering, IT, and healthcare staff to assess needs and recommend technology solutions.
- Act as a liaison between clinical and IT departments to ensure mutual understanding and effective problem-solving regarding technology-related issues.
- Education:
- Associate’s degree in Information Technology, Biomedical Engineering, Clinical Engineering, or a related field. Bachelor’s degree preferred.
- Experience:
- Minimum of 2-3 years of experience in a healthcare IT or clinical engineering role.
- Strong understanding of both IT infrastructure and clinical engineering devices.
- Experience working with hospital information systems (HIS), electronic medical records (EMR), and other healthcare technology integrations.
- Skills and Knowledge:
- Proficient in IT hardware, software, and networking troubleshooting and support.
- Knowledge of medical device maintenance, calibration, and repair.
- Familiarity with FDA, HIPAA, and other regulatory requirements in healthcare technology.
- Strong analytical and problem-solving skills.
- Ability to effectively communicate technical concepts to non-technical staff.
- Certifications (Preferred):
- CompTIA A+ or similar IT certifications.
- Biomedical Equipment Technician (BMET) certification or related clinical engineering certification.
- ITIL or other IT service management certifications.