Integrated Health Coach - Queens, NY

Vanna Health; New York (NY); Hybrid; USD 35,818,000 - 39,950,000; Full time

Benefits offered by this job

Full health, dental, and vision

401(k) retirement plan

Job summary

Vanna Health is hiring Integrated Health Coaches to support individuals with behavioral health challenges in Queens and surrounding areas. Coaches identify members, build trust, and provide coaching, advocacy, and care coordination across home visits and remote work.

Role emphasizes collaborating with clinicians, achieving enrollment targets, and promoting recovery goals. Travel across Queens is required, with home-based and community-based duties in a HIPAA-compliant environment.

Qualifications

• Minimum of 2 years of experience working directly with individuals living with serious mental illness.
• Experience working within NYC communities and boroughs.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills with the ability to work independently in a remote environment.
• Comfortable using technology and learning new software quickly.
• Willingness to become proficient in Google Workspace (Gmail, Calendar, Docs), Zoom, Slack, and other required technology platforms.
• High school diploma or equivalent
• Driver’s license and willing to use personal vehicle (for Long Island only)

Responsibilities

• Conduct initial outreach to eligible members through phone, virtual, and in-person interactions
• Engage and build trust: Locate and engage members in their communities, establishing strong, collaborative relationships with members and their care teams
• Achieve enrollment goals: Meet daily enrollment and engagement targets to support program growth and member impact
• Support recovery and self-determination: Partner with members to develop, track, and achieve personal recovery goals
• Provide role modeling and encouragement: Serve as a consistent, positive presence throughout each member's recovery journey
• Facilitate wellness and coping strategies: Encourage healthy behaviors and coping strategies that promote physical and behavioral health
• Deliver physical health coaching: Provide physical health coaching in accordance with Vanna training and program guidelines
• Drive continuous improvement: Share feedback with Vanna's technology and operations teams to improve workflows and the member experience
• Maintain accurate and timely documentation while complying with HIPAA, health plan requirements, and Vanna Health policies

Skills

Verbal and written communication

Remote work adaptability

Travel-ready/field work

Education

High school diploma or equivalent

Tools

Google Workspace

Zoom

Slack

Job description

$26-$29/hour | Full-Time | Hybrid | M-F 9AM-5PM

Rate depends on language proficiency (Spanish fluency at $29/hr)

Start Date: October 2026

Location: Across Queens — wherever members need you most!

Work Model: Hybrid — home-based and community-based. Coaches complete remote responsibilities from home and travel regularly throughout Queens to meet members in their homes and communities.

About Vanna Health

Vanna Health is transforming community‑based behavioral health by strengthening the ecosystem of support around individuals living with serious mental illness. We believe that belonging, stability, and human connection are foundational to recovery and long‑term wellbeing.

Our model integrates value-based payment structures, modern technology, and deep partnerships across behavioral health, primary care, hospitals, payers, clubhouses, and community‑based organizations. In communities where resources are limited, Vanna deploys highly trained coaches and care managers to ensure members receive consistent, high‑quality support.

Founded in 2021, Vanna Health is led by mission‑driven entrepreneurs committed to culturally competent care for all individuals regardless of race, ethnicity, religion, sexual orientation, or gender identity. With modern tools, robust development pathways, and a culture grounded in diversity, equity, inclusion, and belonging, we are redefining what it means to work in community health.

About The Role

Vanna is seeking Integrated Health Coaches with a deep passion for supporting individuals with behavioral health challenges as they build fulfilling, connected lives within their communities. Coaches are responsible for locating and engaging members, building trusting relationships, and providing exceptional coaching, advocacy, and support throughout their recovery journey.

This partnership begins with understanding each member’s personal goals and connecting them to the right resources to achieve those goals. Coaches play a critical role in both physical and behavioral health coaching, collaborating closely with clinicians and specialists to ensure members receive coordinated, high‑quality care.

We believe strongly in the power of human‑to‑human interaction. Coaches meet members where they are within their communities, at their homes, and through phone, text, and email. Your insight and lived experience will be deeply valued as we continue improving the member experience, informed by the voices of our population and the communities that support them.

Key Responsibilities

• Conduct initial outreach to eligible members through phone, virtual, and in-person interactions
• Engage and build trust: Locate and engage members in their communities, establishing strong, collaborative relationships with members and their care teams
• Achieve enrollment goals: Meet daily enrollment and engagement targets to support program growth and member impact
• Support recovery and self-determination: Partner with members to develop, track, and achieve personal recovery goals
• Provide role modeling and encouragement: Serve as a consistent, positive presence throughout each member's recovery journey
• Facilitate wellness and coping strategies: Encourage healthy behaviors and coping strategies that promote physical and behavioral health
• Deliver physical health coaching: Provide physical health coaching in accordance with Vanna training and program guidelines
• Drive continuous improvement: Share feedback with Vanna's technology and operations teams to improve workflows and the member experience
• Maintain accurate and timely documentation while complying with HIPAA, health plan requirements, and Vanna Health policies

Required Qualifications

• Minimum of 2 years of experience working directly with individuals living with serious mental illness
• Experience working within NYC communities and boroughs
• Excellent verbal and written communication skills
• Strong organizational and time management skills with the ability to work independently in a remote environment
• Comfortable using technology and learning new software quickly
• Willingness to become proficient in Google Workspace (Gmail, Calendar, Docs), Zoom, Slack, and other required technology platforms
• High school diploma or equivalent
• Driver’s license and willing to use personal vehicle (for Long Island only)

Preferred Qualifications

• Bilingual fluency in Spanish
• Certified Peer Specialist Training
• Experience supporting individuals with Substance Use Disorders
• Previous success working remotely; strong adaptability, organization, and proactive communication

Logistics & Requirements

• Ability to commute to Manhattan for day 1 of training (travel cost will be reimbursed in accordance with Vanna’s travel policy)
• Dedicated home office with a private, HIPAA-compliant workspace and reliable high-speed internet for long-term remote work
• Ability to travel throughout Queens using public transportation to meet with members in the community
• Ability to spend a significant portion of the workday in the field meeting members, as needed

Benefits

• Full health, dental, and vision coverage
• 401(k) retirement plan available