Integrated Client Solutions Director

Basis; Chicago (IL); Hybrid; USD 98,000 - 125,000; Full time

Benefits offered by this job

Flexible work week

401k matching

Mental health support

Paid sabbaticals

Parental leave

Flexible work options

Job summary

Basis, headquartered in Chicago, is seeking an experienced digital media leader to drive pharma marketing initiatives and oversee large, cross-functional accounts. You will steward client relationships, shape strategic media plans, and guide teams in delivering integrated campaigns across search, social, and programmatic channels.

Ideal candidates bring 8+ years in digital media planning/buying, strong Excel/PowerPoint skills, and a passion for advertising. Flexible work options across the U.S.

Qualifications

• Min of 8 years of experience in digital media planning and buying.
• Experience in Pharma marketing, with client leadership and media buying within the vertical.
• Holistic understanding of the digital media landscape including search, social, and programmatic.
• Strong written and verbal communication.
• Curiosity and passion for advertising.
• Strategic thinking and proactive client servicing skills.
• Advanced Excel and PowerPoint proficiency.

Responsibilities

• Steward client relationships to ensure business and media objectives are central to engagement.
• Provide strategic leadership across large or multifaceted accounts for cohesive planning and direction.
• Architect client strategies with minimal guidance using channel expertise and proactive solutions.
• Coordinate collaboration between internal teams for development and presentation of media plans.
• Deliver high levels of client satisfaction to support retention and growth.
• Lead by example and reinforce Basis values and culture.
• Oversee client campaigns and daily requests, identifying and recommending new media solutions.

Skills

Digital media planning & buying

Pharma marketing

Cross-functional collaboration

Advanced Excel

PowerPoint

Communication

Strategic thinking

Problem solving

Tools

DSP buying

3rd party ad server

Datorama dashboards

Search & Social ads

Job description

WHO WE ARE

At Basis, we empower agencies and brands with cutting-edge software that automates digital media operations. Our all-in-one platform supports seamless planning, reporting, and financial reconciliation across direct, programmatic, search, and social media.

We’re not just building advanced technology; we’re also building a culture where passionate, motivated individuals come together to drive meaningful change. Our commitment to inclusivity and growth ensures our employees thrive both professionally and personally.

With our headquarters in Chicago, we offer flexible work options across the U.S. and Canada, including remote, hybrid, or on-site at headquarters.

• Stewarding client relationships to ensure their business and mediaobjectivessit at the center of our engagement

• Providing strategic leadership across large or multifaceted accounts, ensuring cohesive planning, clarity of direction, and alignment with broader client growth opportunities.

• Architecting client strategies with minimal guidance,leveragingdeep channelexpertiseand a proactive solutions-oriented approach.

• Overseeing andmaintainingeffective collaboration between internal stakeholders for the development and presentation of strategic media plans

• Deliveringhigh levelsof client satisfaction to ensure client retention and growth

• Leading by example, supporting Basis’valuesand positively contributing to the culture

• Overseeing client campaigns and daily requests byidentifying, evaluating,brainstormingand recommending new media solutions alongside the team

• Contributing to pre-sale support and new business pitches with sales counterparts and other Media Services teams

WHAT YOU BRING TO THE TABLE

• Min of 8 years of experience in digital media planning and buying, including site direct and programmatic or equivalent combination of education, training, and experience, etc.

• Experience in Pharma marketing isrequired, both client leadership experience and experience with media buying within the vertical.

• Holistic understanding of the digital media landscape including search, social, and programmatic

• Strong written and verbal communication

• Curiosity and passion for advertising

• Strategic thinking and proactive client servicing skills

• Strong issue resolution and problem-solving capabilities

• Ability to work well in a cross functional team environment

• Advanced Excel and PowerPoint skill set

• Commitment to creating inclusive, respectful environments where all voices are valued and supported.

• Thoughtful approach to collaboration, design, and decision-making that prioritizes equity, access, and continuous learning.

BONUS POINTS

• Pharma experience preferred

• Prior experience at a SaaS organization

• Hands on DSP buying experience

• Experience working with a 3rd party ad server

• Experience in digital reporting dashboards such as Datorama

• Experience in search and social media

• Basis Certified

$97,670 - $125,000 a year

Integrity in Hiring

At Basis, integrity is at the core of how we hire. To protect our candidates and our company, we verify identity, education, and employment history for all hires. Some roles may also require onsite or in-person interviews as part of the process. Any misrepresentation of identity, experience, or skills may result in removal from the hiring process or termination of employment. We value transparency and authenticity and expect the same from every applicant.

Anything Else?

Don’t have every skill listed? No problem! We know experience can be built in many ways. If you have relevant skills that aren't reflected in your resume, we encourage you to share them in an optional cover letter.

Life With Basis

We’re committed to our people’s growth and well-being because our success is tied to theirs. That’s why we’ve earned recognition as a top workplace, including: Ad Age, #1 Best Places to Work, WorkLife's #1 Most Committed to Work Life Balance, and the Chicago Tribune's Top Workplaces in Chicago. We offer competitive perks, including a flexible work week, 401k/RRSP matching, mental health support, paid sabbaticals, generous parental leave, flexible work options, and more.

Basis is proud to be an equal-opportunity employer. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, age, and beyond.

If you need assistance with interview accessibility, please contact [e-mail]. Your privacy is important to us, view our policy here.