Integrated Automation Technician (remote) Job Details | Endress+Hauser

Endress+Hauser; United States; Remote; USD 70,000 - 105,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to support gas measurement services across North America. In this dynamic role, you will engage with customers, ensuring their needs are met while providing technical support and troubleshooting expertise. Your responsibilities will include performing site surveys, commissioning equipment, and maintaining high standards of service. With a focus on collaboration and innovation, this position offers the chance to work in a family-owned environment that values growth and development. Join a team that is shaping the future of process automation and enjoy a competitive compensation package along with generous benefits.

Benefits

Tuition reimbursement

Comprehensive benefits package

Competitive compensation

Generous paid time off

Life insurance

401(k) savings with company match

Full-service café

Fitness center

Health clinic

Qualifications

• 4-7 years of field service experience in gas measurement.
• Associate degree or equivalent experience required.

Responsibilities

• Provide onsite customer and technical support.
• Perform site surveys and installation support of equipment.
• Troubleshoot and inspect equipment regularly.

Skills

Field service experience

Customer service skills

Troubleshooting and diagnostics

Bilingual in Spanish

Communication skills

Education

Associate degree or equivalent work experience

Bachelor of Science degree in a technical field

Tools

Hand tools

Test equipment

Configuration software

Job description

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

What is the role about?

This position has primary responsibility to support the various Endress+Hauser gas measurement services and products throughout North America. This role provides customer service by effectively managing customer expectations and provides technical support during normal business hours when working from office or home location.

Which tasks will you perform?

• Responsible for onsite customer and technical support, reporting any issues to management and providing daily status reports.
• Perform site surveys and installation support of equipment, including data gathering of the area that a unit or system is to be installed, completion of questionnaires, and preparing customer for pending commissioning.
• Perform onsite commissioning support, monitor installed equipment for proper operation, and adjust as needed.
• Troubleshoot, diagnose, replace, and perform annual inspections on equipment.
• Make and verify electrical connections of equipment.
• Configure complex systems utilizing laptop and configuration software.
• Create equipment configuration files and make changes independently without supervision.

What do we expect from you?

You will have (required):

• Associate degree, technical school or equivalent work experience required.
• Minimum of 4-7 years of prior field service experience within the gas measurement industry.
• Extensive use of hand tools, test equipment, and basic construction knowledge.
• This is a travel position and will require domestic and international travel up to 75%.
• Availability to work alternative schedules including weekends, nights, and on-call hours.

You may have (preferred):

• Bachelor of Science degree in a technical field or combined experience, education, and training.
• Bilingual in Spanish.
• OSHA 10 minimum or OSHA 30 certification.
• Transportation Worker Identification Credential (TWIC).
• Experience with configuration of continuous emission monitoring systems which includes sample conditioning systems and gas detection and analysis.
• Understanding and knowledge of ultrasonic measurement systems, which includes custody and flare velocity of gas measurement and calculation of flow.
• Understanding and knowledge of the main production process and parameters such as cement manufacturing, power generation, or scrubber control for the maritime industry.
• Capable of presenting information clearly, articulating complex technical issues, and engaging with individuals at all levels.
• Excels in a dynamic, fast-paced environment, effectively prioritizing tasks while adapting to shifting demands.
• Prioritizes the customer perspective in business decisions by actively seeking to understand customer needs and problems, initiating solutions based on this understanding, and implementing feedback to enhance the overall experience and prevent future issues.

What can you expect from us?

• Family-owned, friendly, and highly committed company.
• Tuition reimbursement and a wide range of development opportunities.
• Comprehensive benefits package which includes medical, dental and vision.
• Competitive compensation and bonus opportunities.
• Generous paid time off.
• Life insurance and 401(k) savings with company match.
• Full-service café, fitness center, and health clinic (in Greenwood, IN).

The anticipated pay range for this role is $70,600 to $104,800 per year. Exact compensation may vary depending on the education, skills, and experience each candidate brings to the role.

Endress+Hauser provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.