Intapp Implementation Engineer

harborglobal; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

HarborGlobal is seeking a candidate to support the implementation and ongoing improvement of software used for legal-sector workflows. You will configure and test applications, help resolve issues, and collaborate with senior specialists and client teams across delivery and support activities.

The role involves assisting with implementation tasks, updating workflows and rules, and ensuring data integrity through tests and issue resolution.

Qualifications

• At least 1 year of hands-on Intapp product experience.
• Practical understanding of workflows, forms, rules, or config.
• Experience with implementation tasks, testing, or support.
• Clear written and verbal communication; ability to document work.

Responsibilities

• Assist with implementation from requirements gathering and configuration through testing, deployment and support.
• Update workflows, forms, rules, and application settings with guidance from experienced colleagues.
• Support processes such as client and matter intake, conflicts, risk and compliance, and time recording.
• Document requirements, process maps, configuration choices, test cases, and support procedures.
• Run functional tests, coordinate user acceptance testing, record defects, and verify fixes.
• Check data and integrations, investigate application issues, and contribute to training materials.

Skills

Intapp product experience

Workflow configuration

Testing & QA

Client communication

Documentation

Tools

SQL

APIs

Data mapping

Reporting

Integrations

Job description

Role overview

Support the implementation and ongoing improvement of software used for legal-sector workflows. You’ll configure and test applications, help resolve issues, and work with senior specialists and client teams across delivery and support activities.

Responsibilities

• Assist with implementation work from requirements gathering and configuration through testing, deployment, and support.
• Update workflows, forms, rules, and application settings with guidance from experienced colleagues.
• Support processes such as client and matter intake, conflicts, risk and compliance, and time recording.
• Document requirements, process maps, configuration choices, test cases, and support procedures.
• Run functional tests, help coordinate user acceptance testing, record defects, and verify fixes.
• Check data and integrations, investigate application issues, and contribute to user guidance and training materials.

Requirements

• At least one year of hands-on experience using, configuring, supporting, or implementing an Intapp product.
• Practical understanding of workflows, forms, business rules, or application configuration.
• Some experience with implementation tasks, software testing, application support, or process improvement.
• Clear written and verbal communication, including the ability to document work and raise questions.
• A careful, structured approach to troubleshooting and testing, and willingness to learn additional products.

Nice to have

• Experience in a law firm, legal technology team, or professional services environment.
• Exposure to legal workflows such as intake, conflicts, compliance, time recording, or ethical walls.
• Familiarity with SQL, APIs, reporting, data mapping, integrations, or legal-sector systems.
• Participation in a software upgrade, migration, implementation, or user acceptance testing.