Intake/Triage Nurse - Weekend - Hospice

Lehigh Valley Health Network; Allentown (Lehigh County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading health network in Allentown, PA, is seeking a Hospice Intake/Triage Nurse for weekend shifts. This role involves coordinating referrals, triaging patient calls, and providing clinical support to the hospice team. Candidates should possess a specialized nursing diploma, be an RN in Pennsylvania, and have at least one year of experience in nursing. Strong communication, critical thinking abilities, and attention to detail are essential. The position may require lifting and carrying patients as needed.

Qualifications

• 1 year nursing experience in a healthcare setting.
• 1 year direct nursing care experience.
• Knowledge to care for patients based on the population served.

Responsibilities

• Coordinates referrals and physician orders for hospice services.
• Triages patient/caregiver phone calls utilizing critical thinking.
• Performs patient/staff scheduling and data/order entry.

Skills

Critical thinking

Excellent verbal communication

Attention to detail

Customer service skills

Basic computer proficiency

Time management

Education

Specialized Diploma from NLN approved nursing program

RN – Licensed Registered Nurse (PA)

Job description

HOSPICE INTAKE/TRIAGE NURSE - WEEKENDS

Summary
Coordinates referrals and physician orders for patients discharging to Hospice services. Facilitates communication between staff, referral sources, insurance companies, and physicians. Performs phone triage, data/order entry, patient/staff scheduling, and other clinical tasks related to the provision of patient care. Provides clinical support to the hospice team by assisting in the coordination of patient care services.

Job Duties

• Collects data and evaluates patient appropriateness for Hospice Services through prescreening and communication with healthcare team members, and facilitates patient transition to appropriate level of hospice care.
• Triages patient/caregiver phone calls utilizing critical thinking skills and sound clinical judgement.
• Performs data/order entry, patient/staff scheduling, and other clinical tasks related to the provision of patient care.
• Provides hand‑off communication to care team members regarding triage information, patient status updates, and any follow‑up needs.

Minimum Qualifications

• Specialized Diploma from an NLN approved/accredited nursing program
• 1 year nursing experience in a healthcare setting
• 1 year direct nursing care experience
• Knowledge and ability to care for patients based on the population served
• Critical thinking and sound clinical judgement
• Analytical and problem‑solving skills
• Accuracy and attention to detail
• Excellent verbal and written communication skills
• Excellent customer service skills
• Team behaviors and ability to work independently
• Basic computer proficiency
• Excellent time management, organization, and prioritization skills to manage a heavy workload
• Ability to multitask and work with multiple interruptions
• Ability to adapt to changing priorities
• Demonstrated competency per department/unit specific competency assessment criteria
• Knowledge of agency and network clinical policies, procedures, and resource materials
• BLS – Basic Life Support (AHA) within 30 days of hire
• RN – Licensed Registered Nurse (PA) - State of Pennsylvania upon hire
• DL – Driver's License (PA) upon hire or (NJ) upon hire

Preferred Qualifications

• Associate’s Degree Nursing or Bachelor’s Degree Nursing
• 1 year home health/hospice experience
• Less than 1 year nursing experience in a clinical office setting
• Less than 1 year nursing experience performing phone triage
• CHPN – Certified Hospice and Palliative Nurse (Hospice and Palliative Nurses Association) within 3 years

Physical Demands

Lift and carry 25 lbs. Frequent sitting/standing, frequent keyboard use. Patient care providers may be required to kneel, bend, squat, and perform CPR as appropriate.

Equal Opportunity Employer

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, we provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other protected classes as defined by law.

Req ID

wd-JR133579