Intake Support Specialist of Vocational Services (Work From Home)

employU; Orlando (FL); Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative firm dedicated to empowering individuals within the disability community is looking for a full-time Admin Support for Vocational Services. This role involves assisting with client intakes, managing documentation, and providing essential support to help clients achieve independence. With a flexible schedule and a focus on work/life balance, this position offers a unique opportunity to make a meaningful impact while being part of a supportive team. Ideal candidates will possess strong interpersonal and organizational skills, and will thrive in a dynamic environment. Join us in making a difference!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Paid Time Off

Paid Holidays

Flexible work schedule

Employee Assistance Program (EAP)

Pet Insurance

Qualifications

• High School diploma required; some college preferred.
• Experience with individuals with disabilities preferred.

Responsibilities

• Assist with client intakes and administrative tasks.
• Manage client information and documentation.
• Drive clients to various locations as needed.

Skills

Interpersonal Skills

Customer Service Skills

Communication

Organizational Skills

Time Management

Education

High School diploma

Some college preferred

Tools

Microsoft Suite

Adobe

Web-based database systems

CRM systems

Job description

Join Our Team!

A flexible schedule, paid weekly, working in the community, making a difference, being surrounded by a great team, and maintaining work/life balance: This is what you can expect working at employU!

Our team works within the disability community to empower our customers with the knowledge, connections, and the confidence required to achieve independence by establishing a sustainable career. Because we are always expanding, there is always an opportunity for growth for those looking for career advancement.

Full-time employees are offered:

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Paid Time Off
• Paid Holidays
• Bonus Potential (eligible positions)
• Flexible work schedule for exceptional work/life balance
• Pet Insurance

Part-time employees may be offered:

• Dental Insurance
• Vision Insurance
• 401(k) Plan
• Paid Time Off
• Paid Holidays
• Basic Life Insurance
• Employee Assistance Program (EAP)
• Flexible work schedule for exceptional work/life balance
• Pet Insurance

Want to get a glimpse into the employU atmosphere? Watch this video: https://youtu.be/K6Hf9jusJlA

Requirements

This is a remote, full-time, benefits-eligible position that starts at $16.00/hr plus bonus.

POSITION SUMMARY

The Admin Support of Vocational Services position assists with the efficient operation of the Vocational Services program by performing a variety of clerical and administrative tasks such as coordinating client intakes, completing payroll onboarding, and associated paperwork.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Completes initial intake referrals via in-person, online, or phone as needed.
• Completes all plans in electronic system and reviews services at intake with client and parent; uploads associated intake documents into database, including all plans or any other documentation provided at client intake.
• Enters all client information at intake into database and completes onboarding paperwork and processes.
• Reviews and writes Monthly Progress Notes and notifies the appropriate staff member when the note is ready to be submitted.
• Scans caseload files for missed client contacts for each area; notifies the appropriate staff member of any missed clients.
• Contacts clients who are disengaged and communicates by sending follow-ups to appropriate staff member.
• Enters Memorandum of Understanding (MOU) documents for businesses into database and ensures information is accurately entered; ensures MOUs are renewed with the business.
• Drives clients to various locations as needed.
• Completes other assigned tasks as directed.

POSITION QUALIFICATIONS

Competency Statement(s)

• Job Knowledge
• Interpersonal Skills
• Customer Service Skills
• Communication
• Organizational Skills
• Working Independently
• Time Management

Skills & Abilities

Education:

• High School diploma required; some college including a degree in any field preferred.

Experience:

• No experience necessary; experience working with individuals with a disability and/or prior counseling, job placement, job coaching, or working within public vocational rehabilitation programs is preferred.

Computer Skills: Proficient with Microsoft Suite, Adobe, and web-based database systems; CRM experience preferred.

Other Requirements:

• Open availability required: must be available during days, evenings, and weekends.
• Ability to pass a level 2 background check.
• Must have reliable transportation, a valid driver’s license, auto registration, auto insurance with minimum coverage of bodily injury $50,000 per person/$100,000 per accident.
• Bilingual is a plus (English / Spanish); ASL is a plus.
• Confidentiality and the ability to manage multiple deadlines is required.
• Must have own computer, printer, smartphone with data plan, and high-speed internet connection.

SUPERVISION: No supervisory responsibilities.

TRAVEL: Travel required between all area offices.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

These conditions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Office environment and in the field at various business locations.

Physical: Standing, walking, reaching, and prolonged periods sitting while driving and working on a computer. Must be able to lift up to 10 pounds as needed.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents.

Hearing: Hear within the normal audio range with or without correction.