Intake Supervisor - Acute

InfuCare Rx, Inc.; Northern (KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

InfuCare Rx, Inc. seeks an Intake Supervisor, Acute to lead the team turning acute home infusion referrals into timely starts of care. You will manage daily intake flow and escalations with hospitals, prescribers and payers.

Responsibilities include maintaining intake metrics, ensuring complete referral packets, HIPAA compliance, cross‑department coordination, and staff coaching to deliver safe patient care. Strong communication and organization are essential.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Minimum 5 years’ experience as Intake Manager or Supervisor.
• Excellent communication, customer service, and organizational skills.
• Ability to use Excel and data entry tools.

Responsibilities

• Lead daily intake operations and staff scheduling.
• Oversee referral intake from hospitals and clinics.
• Verify benefits and obtain prior authorizations.
• Maintain HIPAA compliance and accurate documentation.
• Communicate status updates to stakeholders and drive process improvements.

Skills

Team leadership

Communication skills

Attention to detail

Multitasking

HIPAA knowledge

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

Excel

EHR CPR+

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Intake Supervisor - Acute

FullTime Professional US

2 days ago Requisition ID: 7001

JOB TITLE: Intake Supervisor, Acute

Dept: Intake

Schedule: Full time

Job Summary

The Intake Supervisor leads the team that turns acute home infusion referrals into safe, timely, fully authorized starts of care at InfuCare Rx®. Acute referrals often arrive at hospital discharge with same-day or next-day start expectations, so this role balances speed with clinical and financial accuracy.

The supervisor manages daily referral flow, staff productivity and quality, and escalations with hospital case managers, prescribers, payers and internal pharmacy and nursing teams. They own intake metrics such as referral-to-start time, conversion rate and clean-claim readiness, and they keep the team compliant with payer, HIPAA, URAC/ACHC and company policy requirements.

Team leadership

• Hire, onboard, train and coach intake staff; conduct performance reviews, corrective action and recognition.
• Build daily and on-call schedules that cover referral volume, discharge peaks, weekends and holidays.
• Assign and balance work queues by referral priority, payer type and staff skill level.
• Serve as the first escalation point for complex, urgent or stalled referrals.

Referral management

• Oversee receipt and processing of acute referrals from hospitals, physician offices, skilled nursing facilities and liaisons via fax, e-referral portals and phone.
• Ensure every referral has a complete packet: orders, demographics, insurance, clinicals, H&P, labs, access device and discharge date.
• Coordinate with pharmacists, nursing, delivery and reimbursement to confirm clinical appropriateness, drug availability and a start-of-care date.
• Track pending, accepted, declined and lost referrals, and document decline reasons accurately.

Benefits verification and authorization

• Ensure accurate verification of Medicare Part B/D, Medicaid, commercial and managed care benefits for drug, supplies, per diem and nursing.
• Oversee prior authorization submission and follow-up so authorizations are obtained before start of care.
• Confirm patient financial responsibility is estimated and communicated before service, and connect patients to financial assistance when needed.
• Monitor payer contract and policy changes and update team workflows accordingly.

Stakeholder communication

• Build strong relationships with hospital case managers, discharge planners, prescribers and sales liaisons.
• Provide timely status updates to referral sources and resolve service issues or complaints.
• Partner with sales on referral source feedback, lost-referral trends and account growth opportunities.

Quality, compliance and reporting

• Audit intake files for completeness, accuracy and documentation standards; drive corrective action.
• Maintain compliance with HIPAA, Medicare and Medicaid requirements, accreditation standards (URAC, ACHC or Joint Commission) and company policy.
• Produce and review daily, weekly and monthly intake reports, and present trends and improvement plans to leadership.
• Identify workflow gaps and lead process improvements, including EHR/pharmacy system optimization (e.g., CPR+).
• Perform intake coordinator duties directly during high volume or staffing shortages.
• Performs other related duties as assigned by management.

Confidentiality and Compliance:

• Maintain confidentiality of patient and proprietary information at all times.
• Observe legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary company information.
• Understand and comply with HIPAA.
• For all activities complies with accreditation, legal, regulatory, government and safety requirements.

Minimum Education, Certification and Experience/Skill Requirements:

• High School diploma or equivalent. A college degree is preferred.
• Minimum of (5) years’ experience as an Intake Manager or Supervisor
• Excellent Communication skills including reading, writing, and speaking to effectively handle position responsibilities.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Computer skills and knowledge of how to enter and access data. Knowledge of Excel, Internet, and Word Processing.
• Understand how to calculate and check for correct doses of medication.
• Ability to calculate figures and amounts such as percentages.
• Must demonstrate strong attention to detail.
• Possess ability to prioritize, perform multiple tasks at one time, and have good organizational skills.
• Work under stress effectively.
• Effective management skills and expertise in their skill set.

Highly Preferred Certification and Experience/Skill Requirements:

• Experience working in a Specialty Infusion Pharmacy as a Supervisor or Lead.
• Experience with CPR+ Pharmacy Management System.

Physical Demands:

Required to stand, walk, sit, talk, and hear; required to use hands to operate vehicles and office equipment;must be able to occasionally lift and/or move up to 25 lbs; specific vision requirements for this job include: close, distance and peripheral vision, and the ability to adjust focus, reasonable accommodationsmay be made to enable individuals with disabilities to perform the essential functions of this position without compromising patient care.

InfuCare Rx is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, national origin, military status, marital status, citizenship/immigration status, sex (including pregnancy and relation conditions, sexual orientation, or gender identity), age (40 and older), disability, genetic information (including employer requests for, or purchase use, or disclosure of genetic tests, genetic services, or family medical history), retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding. Background checks and drug screens are part of our hiring process. Affi...