INTAKE SUPERVISOR

Horizon Health Corporation; Austin (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Excellent medical, dental, vision and

401(k) with company match

SoFi student loan refinancing

Tuition savings to continue your nurse

Career development opportunities

Pet insurance

Job summary

Austin Oaks Hospital is seeking an Intake Supervisor to manage the daily operations of the intake department at our South Austin psychiatric facility. You will ensure referrals, inquiries, assessments, and admissions are handled promptly, accurately, and with compassionate service, while coordinating with physicians, nurses, therapists, and case management to optimize patient flow.

You will lead and coach intake staff, monitor quality, assign work, resolve workflow issues, and support

Qualifications

• Graduation from an accredited nursing program and TX license (or compact state) OR Licensed Therapist LPC/LMFT.
• 2 years psychiatric nursing experience required.
• Required 1 year supervisory experience.
• CPR and hospital de-escalation certifications which can be obtained during orientation.
• Nationwide background check and pre-employment drug screen.

Responsibilities

• Oversee daily operations of the intake department ensuring referrals, inquiries, assessments and admissions are timely and clinically appropriate.
• Collaborate with physicians, nurses, therapists, unit clerks, case management and other departments to support patient flow and bed utilization.
• Lead and coach intake staff; monitor quality, priorities, and workflow issues; support staff development and escalation when needed.
• Ensure compliance with hospital policies, confidentiality requirements, and applicable regulatory standards.

Skills

Leadership

Supervisory experience

Education

Registered Nurse license (TX or compact)

Licensed Therapist (LPC/LMFT)

Job description

Responsibilities

About Austin Oaks Hospital

Austin Oaks Hospital offers a continuum of psychiatric services for adolescents and for adults. Located in South Austin, Texas on a beautiful thirteen-acre oak lined campus. We strive to provide a home-like environment that promotes crisis resolution, positive self-awareness, social skills, and personal growth. We are proud to be your community partner in mental health.

The cornerstone of our treatment rests on exceptional mental health services and clinical excellence. Austin Oaks Hospital provides inpatient and outpatient psychiatric services to stabilize symptoms of depression, anxiety and other behavioral health disorders.

More than anything else, our treatment relies on exceptional mental health services and dependable clinical staff.

Website: www.austinoakshospital.com

Position Summary

The Intake Supervisor oversees the daily operations of the intake department for a mental health hospital, ensuring that referrals, inquiries, assessments, and admissions are handled in a timely, clinically appropriate, accurate, and service-focused manner. This position serves as a key operational leader for intake workflow management and works closely with physicians, nurses, therapists, unit clerks, case management, and other departments to support patient flow, bed utilization, and safe admission practices. The Intake Supervisor helps ensure that patients and families receive a professional, compassionate first experience with the organization while maintaining compliance with hospital policy, confidentiality requirements, and applicable regulatory standards.

In addition to managing intake processes, this role provides leadership, coaching, and day-to-day oversight to intake staff. The Intake Supervisor monitors quality, prioritizes assignments, resolves workflow issues, supports staff development, and escalates concerns when necessary. This position plays a critical role in maintaining operational efficiency, supporting service excellence, and contributing to key performance goals such as cycle time, emergency room response time, average daily census, and inquiry response expectations.

Benefit & Rewards Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Tuition savings to continue your nursing education with Chamberlain University
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Pet Insurance
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500 corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

Qualifications

Registered Nurse Job Requirements

• Graduation from an accredited nursing program. Licensed by the Board of Nurse Examiners for the State of Texas (or licensed in a compact state) OR a Licensed Therapist LPC, LMFT
• 2 year psychiatric nursing experience required
• Required 1 year supervisory experience
• CPR and hospital de-escalation certifications which can be obtained during orientation.
• Must be able to complete new hire requirements such as a nationwide background check and pre-employment drug screen.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.