Intake Specialist Overnight/Weekend (Remote)

Davies; United States; Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) matching

Paid holidays

PTO & DTO

Job summary

Davies North America is seeking an Intake Specialist for overnight weekend shifts, remote from home in the United States. You will handle data entry for Workers’ Compensation claims received via phone, ensuring accuracy and compliance with client and company protocols.

Must be bilingual in English and Spanish, and available Saturdays and Sundays from 7:00 PM to 7:00 AM EDT. This full-time permanent role offers a stable schedule within a growing insurance services team.

Qualifications

• High school diploma or equivalent.
• At least 1 year of medical terminology or medical office experience preferred.
• Bilingual English/Spanish required.
• Proactive, independent with strong follow-through.
• Excellent verbal and written communication, timely.
• Strong time management and organizational skills.

Responsibilities

• From phone report, gather and evaluate information to determine injury level.
• Data entry of initial claim in system from phone, fax, or email.
• Adhere to phone-tree procedures and emergency protocols.
• Route FROI calls to Triage Unit as needed.
• Verify data for accurate claim entry (SSN, location, etc.).
• Research issues preventing claim entry to ensure submission.
• Follow state timeframes and write up forms for mail-out.
• Scan and attach new claim documents to the system.

Skills

Bilingual EN/ES

Data entry

Medical terminology

Communication skills

Time management

Detail oriented

Independent worker

Education

High school diploma

Job description

Intake Specialist Overnight/Weekend (Remote)

Department: Customer Service

Employment Type: Permanent - Full Time

Location: Home United States

Reporting To: Intake Supervisor

Compensation: $16.00 - $18.00 / hour

Description

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

We're on the lookout for an Intake Specialist (Weekends - Remote) to join our growing team! As an Intake Specialist, you will complete data entry of Workers’ Compensation claims received via phone to the system, in a precise and accurate manner, ensuring all client and company protocols are followed in a timely manner.

Must be bilingual in English and Spanish.

Must be available to work Saturdays and Sundays from 7:00 PM to 7:00 AM EDT.

Key Responsibilities

• From phone report, gather and evaluate information from the injured worker and/or employer to determine level and/or category of injury, based on set criteria
• Data entry of initial claim (First Report of Injury) set up in system, in a precise and accurate manner – from phone, fax, or email while working efficiently within deadlines and timeframes
• Adhere to phone-tree procedures per State of Florida contract, including emergency protocols
• Route the FROI call to the appropriate Triage Unit member for further handling
• Verification of data for accurate claim entry, such as spelling, grammar, valid SSN, location, etc., in a timely manner
• Research any situations that do not allow claim entry to ensure claim is entered to the system
• Follow company procedures and State mandated timeframes to comply with laws
• Print, organize, and verify all related forms for daily mail-out
• Verify all data daily for control purposes via printed lists
• Scan and attach new claim documents to the system
• Assist with other clerical duties as necessary
• Perform other duties as needed

Skills, knowledge & expertise

• High school diploma or equivalent
• At least one (1) year of medical terminology or medical office experience is preferred
• Bilingual (Spanish and English)
• Proactive, independent, and takes initiative with consistent follow through
• Superb communication skills, verbal and written, conducted in a timely manner
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Excellent team player with interpersonal skills
• High level attention to detail and problem-solving skills
• Capable of working collaboratively and independently with minimal supervision
• Exhibit discretion with sensitive and confidential information
• Display a comfort level working with key people at all levels within an organization

Equal Employment Opportunity & Legal Notices

Benefits

At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.

Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency:

The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

Essential Functions

The following responsibilities and expectations are considered essential to the successful performance of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

• Maintain regular and dependable attendance.
• Be available and able to perform job responsibilities during established work hours.

Background Check & Fair Chance Compliance

Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.

Massachusetts Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

AI Policy

At Davies, we value authentic conversations and a fair candidate experience. While candidates may use AI and technology tools to prepare for interviews, we expect interview responses and assessments to reflect each individual's own experience, knowledge, and professional judgment.

We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at [e-mail]