Intake Specialist (INTSPC-02)

New Freedom OPS LLC; Phoenix (AZ); On-site; USD 38,572 - 45,460; Full time

Benefits offered by this job

Competitive pay

Strong benefits package

401(k) with match

Generous paid time off

Free meals, gym access

Job summary

New Freedom is seeking an Intake Specialist to be a critical first contact for members entering the Intensive Outpatient Program. You will conduct assessments, facilitate onboarding, and set the foundation for engagement in treatment.

You will collaborate with clinical teams to ensure understanding of program expectations, rights, and tailored treatment pathways from day one. This role suits organized, empathetic professionals.

Qualifications

• Master’s degree in Social Work or related field.
• Minimum of 4 years of experience in behavioral health, including intake assessments and treatment planning.
• Strong communication, organizational, and critical thinking skills.
• Experience with motivational interviewing and client engagement.
• Ability to work both independently and as part of a team.
• Experience working with dual diagnosis populations (preferred).
• Must be 21 years of age or older.
• Ability to pass background check, drug screening, and TB testing.

Responsibilities

• Conduct comprehensive intake assessments and document appropriate diagnoses.
• Complete individualized treatment plans aligned with member goals.
• Facilitate all intake paperwork, consents, and admission documentation.
• Educate members on program expectations, policies, rights, and responsibilities.
• Ensure compliance with confidentiality, regulatory, and program requirements.
• Provide orientation to all new admits within required timeframes.
• Collaborate with clinical staff to ensure seamless member transitions into care.
• Communicate program details including services, schedules, grievance processes, and expectations.
• Support member understanding of treatment compliance and available resources (including dual diagnosis services).
• Maintain accurate records within electronic health record systems.
• Meet established KPIs focused on member care, engagement, and intake timeliness.
• Participate in ongoing clinical supervision and required continuing education.

Skills

Behavioral health billing code

Interpersonal skills

Prolonged sitting

Education

Master's degree in Social Work or related field

Job description

• On-site
• Pay or shift range: $28 USD to $33 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Direct Service/Clinical
• Full-Time
• Requisition #: INTAK002182

Description

Join New Freedom – Where Second Chances Become Bright Futures

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About Us

At New Freedom, we don’t just believe in second chances—we help people thrive because of them. We are a mission-driven, high-performance organization committed to strengthening communities and empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives.

We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If you’re driven, collaborative, and energized by making a real difference—this is where you belong.

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About the Role

The Intake Specialist serves as a critical first point of contact for members entering New Freedom’s Intensive Outpatient Program. This role ensures a smooth, compliant, and supportive intake experience by conducting assessments, facilitating onboarding processes, and setting the foundation for successful treatment engagement.

You will partner closely with clinical and cross-functional teams to ensure members understand program expectations, their rights, and their individualized treatment pathway from day one.

This role is ideal for someone who:

• Thrives in a fast-paced, mission-driven environment
• Is highly organized and detail-oriented
• Has strong interpersonal and assessment skills
• Is passionate about behavioral health and helping individuals succeed
• Can balance empathy with accountability

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What You’ll Be Responsible For

• Conduct comprehensive intake assessments and document appropriate diagnoses
• Complete individualized treatment plans aligned with member goals
• Facilitate all intake paperwork, consents, and admission documentation
• Educate members on program expectations, policies, rights, and responsibilities
• Ensure compliance with confidentiality, regulatory, and program requirements
• Provide orientation to all new admits within required timeframes
• Collaborate with clinical staff to ensure seamless member transitions into care
• Communicate program details including services, schedules, grievance processes, and expectations
• Support member understanding of treatment compliance and available resources (including dual diagnosis services)
• Maintain accurate records within electronic health record systems
• Meet established KPIs focused on member care, engagement, and intake timeliness
• Participate in ongoing clinical supervision and required continuing education

_________________________________________________

What Success Looks Like

• Members experience a clear, welcoming, and well-organized intake process
• Intake documentation is accurate, compliant, and completed on time
• Strong collaboration with clinical teams ensures seamless handoffs
• Members demonstrate understanding of program expectations and engagement in treatment
• Consistent achievement of intake KPIs and quality standards
• Positive feedback from members and internal teams

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What We’re Looking For

• Master’s degree in Social Work or related field
• Minimum of 4 years of experience in behavioral health, including intake assessments and treatment planning
• Strong communication, organizational, and critical thinking skills
• Experience with motivational interviewing and client engagement
• Ability to work both independently and as part of a team
• Experience working with dual diagnosis populations (preferred)
• Ability to adapt in a fast-paced, evolving environment (preferred)
• Strong commitment to member-centered care (preferred)
• Must be 21 years of age or older
• Ability to pass background check, drug screening, and TB testing

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Why You’ll Love Working Here

We take care of the people who take care of others. At New Freedom, you’ll enjoy:

• Competitive pay and strong benefits package
• $0 medical plan option + employer-supported coverage
• 401(k) with match
• Generous paid time off
• Free meals, snacks, drinks, gym access
• A mission that matters—and a team that works hard to deliver on it

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Our Standard

We’re building something meaningful—and that requires people who show up, contribute, collaborate, and take ownership.

If you’re looking for a role where you can make a real impact, be part of a driven team, and help shape the future of an organization—we want to hear from you.

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New Freedom is proud to be an Equal Opportunity Employer, a drug and alcohol-free workplace, and compliant with Veteran and ADA regulations.

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"We’re not here to do small work—we’re here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won’t just have a job. You’ll have a mission—to turn second chances into powerful comebacks."

Qualifications

Skills

Required

Behavioral health billing code experience Advanced

Effective interpersonal skills Advanced

Ability to sit for prolonged periods Advanced

Preferred

Advanced

Legal/Justice Involvement Intermediate

Lived Experience Some Knowledge

Education

Required

Masters or better in Social Work or related field.

Experience

Required

Excellent communication, organizational, time management, critical thinking, motivational interviewing, and problem-solving skills

Effectively demonstrates versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Effectively collaborates and works within a team, while also effectively demonstrating the ability to take initiative and work well individually

4 years: Experience in the behavioral health field, completing intake assessments and treatment plans required

Must be at least 21 years of age

Licenses & Certifications

Required

Safety Care Initial Cert

Criminal Background Check

CPR/FA Certification

Annual TB Clearance

Drug & Alcohol Testing

Preferred

PST Certification

Driver's License

MVR Clearance

Professional License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.