Intake Specialist - Infusion Clinics

Option Care Enterprises, Inc.; Columbia (SC); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with Match

Paid Time Off

Job summary

Option Care Health is seeking a detail-oriented Intake Specialist to support efficient patient intake and coordination of care. This role will gather demographics, insurance information, and documentation, verify coverage, process authorizations, and schedule services in line with patient care plans.

The position requires strong communication, attention to detail, and the ability to work collaboratively across care teams.

Qualifications

• Ability to communicate effectively and professional with patients, providers and team members.
• Active listener and able to take accurate notes.
• Ability to make decisions, solve problems and work independently.

Responsibilities

• Gather information for patient intake including demographics, insurance, clinical, lab and testing documentation.
• Input accurate information while updating patient records.
• Review incoming documents and attach to patient profile.
• Contact patient or provider to obtain missing information.
• Verify insurance coverage and benefits for medications and services.
• Submit and track prior authorizations.
• Schedule services aligned with the care plan.
• Maintain and update patient records with accuracy.
• Communicate status of referrals to patients and referral sources.
• Document interactions to coordinate care.
• Assist patients with enrollment in cost-assistance programs.
• Collect payments for balances, copays, or self-pay.
• Answer phones and triage inquiries to the appropriate team.

Skills

Communication

Active listening

Decision making

Problem solving

Multi-tasking

Independent work

Education

High School Diploma

Job description

Extraordinary Careers. Endless Possibilities. With the nation’s largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members. Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary: This team member will play a vital role in the delivery of an efficient and well-rounded intake experience for our patients, referring providers and others involved with the delivery of care. Option Care Health consistently strives to be intentional and attentive in managing the process of receiving referrals for infusion services and ensuring that patients receive the care they need in a timely manner.

Schedule

Schedule: 8am-5pm EST. Training is in person and mandatory for first month at Columbia, Greenville or Charleston South Carolina Locations, then will be fully Remote.

Job Responsibilities

• Gathering necessary information that is pertinent for a complete and thorough patient intake, such as demographics, insurance information, clinical, lab and medical testing documentation
• Input accurate information while building and/or updating patient records
• Review all incoming faxed documents and attach to new or existing patient profile
• Contact patient or provider to obtain any missing information
• Verifying insurance to check for coverage and benefits pertaining to medications and services through the patients’ medical benefit
• Manage authorizations - submit and track requests for prior authorization
• Schedule services - arrange appointments appropriately that are in line with order and care plan
• Maintain records - keep patient records up to date and accurate including demographics, insurance information, registration forms, medical record requests
• Communicate - Keep patients and referral sources informed about the status of their referrals
• Document in the patient record all requests and conversations designed to help provide seamless coordination of care
• Assist with enrollment - Help patients enroll in programs that may help with out-of-pocket costs
• Collect Payment - Appropriately collect payment on patient balances, copays, and/or self-pay patients
• Answer Phones - Help answer patient questions, triage calls to appropriate team member or department, and involve appropriate persons to best assist questions at hand
• Train new team members
• Promote training participation and help team members in following new and existing workflow processes
• Deliver messages that promote continuous improvement
• Comply with company “best practices”
• Other duties as assigned

Supervisory responsibilities

Does this role have supervisory responsibilities? YES NO - X

Basic Education and/or Experience Requirements

• High School Diploma
• Minimum 3 years’ experience in healthcare related customer service, medical billing and coding, benefits verification, scheduling, health care related call center, or similar responsibilities

Basic Qualifications

• Ability to communicate effectively and professional with patients, providers and team members
• Active listener
• Ability to make decisions, solve problems and work independently
• Proven ability to identify gaps and problems, determine lasting solutions, and necessary action required to move forward.
• Willingness to work collaboratively with other intake specialists, clinicians and team members
• Demonstrated attention to detail and accuracy
• Ability to multi-task
• Basic computer proficiency
• May perform other duties as assigned

Due to state pay transparency laws, the full range for the position is below: Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Pay Range is $16.50-$25.53.

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

For over 40 years, Option Care Health has provided adult and pediatric patients with an alternative to hospital infusion therapy.

With more than 2,900 clinical experts, Option Care Health is able to provide high-quality infusion services for nearly all patients with acute and chronic conditions across the United States, resulting in high quality outcomes at a significantly reduced cost.

Option Care Health has more than 70 infusion pharmacies and 100 alternate treatment sites.

We are guided by our purpose to provide extraordinary care that changes lives through a comprehensive approach to care along every step of the infusion therapy process including: intake coordination, insurance authorization, resources for financial assistance, education and customized treatments.