Intake Account Representative

Sleep Management, LLC dba Viemed; Lafayette (LA); On-site; USD 36,000 - 52,000; Full time

Job summary

Sleep Management, LLC dba Viemed in Lafayette, LA is seeking an Intake Account Representative to manage referrals, review medical records for medical necessity, and coordinate with physicians and office staff.

You will enter referral status in the system, communicate gaps to the sales/referral sources, handle PHI securely, and support the intake team with timely updates and compliance.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years working for a Durable Medical Equipment company or medical office experience preferred.
• Knowledge of CPT/HCPCS/ICD10 codes and HIPAA regulations.
• Strong communication with physicians, patients, insurers, colleagues, and staff.

Responsibilities

• Retrieves incoming referrals from portals.
• Reviews medical records to determine medical necessity met.
• Communicates to sales team or referral sources what is missing to complete referrals.
• Interacts professionally with physicians, patients, family, and coworkers.
• Schedules setups as called into VieMed by physicians or staff.
• Documents status of referrals in the computer system.
• Assists to complete all open referrals.
• Checks network status.
• Sends weekly updates to sales team on missing referrals.
• Reports concerns to Intake Manager or Intake Supervisor.
• Other duties as assigned.

Skills

Microsoft Office

Communication

HIPAA compliance

Self-motivated

Time management

Education

High School Diploma or equivalent

Tools

CPT codes

HCPCS codes

ICD-10 codes

Job description

Sleep Management, LLC dba Viemed

Intake Account Representative

Job Category: Sleep Management, LLC

Requisition Number: INTAK003630

Full-Time

Essential Duties and Responsibilities:

• Retrieves incoming referral(s) from portals.
• Reviews medical records from referral(s) to determine if medical necessity has been met.
• Communicates to sales team &/or referral source(s), if the referral is acceptable or what is missing to complete referral(s)
• Interacts professionally with physicians, patients, patient’s family, and co-workers.
• Schedules set ups, as called into VieMed, by physicians or physician’s office staff, per policy and procedure.
• Documents in the computer system the status of the referral
• Assist to complete all open referrals
• Check network status
• Sends weekly updates to sales team on missing referrals.
• Reports all concerns or issues directly to Intake Manager or Intake Supervisor
• Other responsibilities and projects as assigned.

Qualifications

• High School Diploma or equivalent
• One (1) to two (2) years working for a Durable Medical Equipment company or relevant medical office experience preferred.
• Basic understanding of medical insurance benefits
• Skill in establishing and maintaining effective working relationships with other employees, patients, organizations, and the public.
• Effectively communicate with physicians, patients, insurers, colleagues, and staff
• Able to read and understand medical documentation effectively.
• Knowledge and understanding of same and similar DME equipment.
• Knowledge and understanding of In-network vs Out of Network, PPO, HMO
• Thorough understanding and maintaining of medical insurance company’s regulations and requirements including but not limited to Medicare and Medicaid.
• Working knowledge of CPT, HCPCS & ICD10 codes, HCFA 1500, UB04 claim forms, HIPAA, billing and insurance regulations, medical terminology, and insurance benefits.
• Learns and maintains knowledge of current patient database & billing system.
• Up to date with health information technologies and applications
• Answers telephone in a polite and professional manner. Communicates information to appropriate personnel and management in a timely manner.
• Establishes and maintains effective communication and good working relationships with co-workers, patients, organizations, and the public.
• Proficient in Microsoft Office, including Outlook, Word, and Excel
• Utilizes initiative, strives to maintain steady level of productivity and is self-motivated.
• Work week is Monday through Friday and candidates will work an agreed-upon shift (current shifts include 7am-4pm, 8am-5pm, 9am-6pm of 10am-7pm)
• Possible weekend work or overtime, to include working an on-call rotation schedule.

Access to Protected Health Information (PHI)

• This position will require the employee to handle Protected Health Information (PHI) for duties related to document and report preparation. Policies and procedures will be strictly adhered to make sure PHI is protected as required by the HIPAA Privacy Rule.

Working Conditions

• This position will work in an office environment.

We are an equal opportunity employer and all qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

By submitting your application and participating in the interview process, you acknowledge and consent that interviews, video meetings, phone screenings, and other recruiting interactions may be recorded for evaluation, training, quality assurance, compliance, and hiring purposes. These recordings may be reviewed by authorized company personnel and may be processed using artificial intelligence or automated tools to assist with notetaking, transcription, scheduling, candidate evaluation support, and other recruiting functions. No employment decision will be based on automated processing. By submitting an application and participating in the interview process, you acknowledge and consent to the recording and processing in accordance with applicable laws and company privacy policies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Equal employment opportunity, including veterans and individuals with disabilities.

PI288095040