Intake Specialist Case Manager

The Salvation Army Southern California; San Jose (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

The Salvation Army Southern California is seeking an Intake Specialist Case Manager to support at‑risk individuals and families. You will conduct screenings, coordinate referrals, assist with rental applications, and advocate with landlords to promote housing stability.

You will also focus on assessing client needs and delivering high‑quality case management in partnership with the social services team within the Family Services Department.

Qualifications

• High school diploma or equivalent is required.
• Bachelor's degree preferred.
• Experience with HMIS (preferred).
• Experience working with diverse, homeless, and low-income communities.
• Experience in administrative work and data entry.
• Experience with Microsoft programs.

Responsibilities

• Screen clients for rental and/or utility assistance
• Determine client eligibility
• Provide resources to families and individuals seeking services at the Family Services Department
• Screen at-risk individuals and families
• Provide internal referrals to connect clients with resources
• Establish and maintain relationships with other community agencies
• Attend all required staff, department, community meetings, and trainings
• Provide financial assistance for rental and deposit in coordination with the Housing Coordinator
• Provide case management to individuals and families
• Provide budgetary and financial counseling
• Provide housing search, location, referral, landlord mediation/dispute resolution, and information regarding tenant rights
• Maintain accurate, updated, confidential client files
• Provide referrals to secure necessary services and support for clients
• Assist with events related to the Family Services Department
• Other related duties as required

Skills

Communication

Time management

Leadership

Multitasking

Bilingual Spanish

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Overview

The Intake Specialist Case Manager supports at-risk individuals and families by conducting screenings, coordinating referrals, and helping clients access community resources. The role includes assisting with rental applications, collaborating with housing staff, and advocating on behalf of clients with landlords to promote housing stability. Additionally, the position focuses on assessing client needs and delivering high-quality case management in partnership with the social services team.

Overview

The Intake Specialist Case Manager supports at-risk individuals and families by conducting screenings, coordinating referrals, and helping clients access community resources. The role includes assisting with rental applications, collaborating with housing staff, and advocating on behalf of clients with landlords to promote housing stability. Additionally, the position focuses on assessing client needs and delivering high-quality case management in partnership with the social services team.

Duties And Responsibilities

• Screen clients for rental and/or utility assistance
• Determine the client eligibility
• Provide resources to families and individuals seeking services at the Family Services Department
• Screen at-risk individuals and families
• Provide internal referrals to connect clients with resources
• Establish and maintain relationships with other community agencies
• Attend all required staff, department, community meetings, and trainings
• Provide financial assistance for rental and deposit in coordination with the Housing Coordinator
• Provide case management to individuals and families
• Provide budgetary and financial counseling
• Provide housing search, location, referral, landlord mediation/dispute resolution, and information regarding tenant rights
• Maintain accurate, updated, confidential client files
• Provide referrals to secure necessary services and support for clients
• Assist with events related to the Family Services Department
• Other related duties as required

Education And Experience

• High school diploma or equivalent (required)
• Bachelor’s degree (preferred)
• Experience with Homeless Management Information System (HMIS) (preferred)
• Experience working with diverse, homeless, and low-income communities
• Experience in administrative work and data entry
• Experience with Microsoft programs

Skills And Abilities

• Bilingual in Spanish (preferred)
• Excellent communication skills
• Excellent time management and organizational skills
• Ability to lead
• Ability to multi-task

Equipment Used

• Modern Office Equipment and Relevant Software

Physical Requirements

• Ability to lift up to 25 lbs. (usually file boxes)

ADA Statement

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment Of Religious Purposes Of The Salvation Army

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army’s religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

At-Will

Any employment relationship with this organization is of an “at-will” nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.