Intake Specialist Case Manager

The Salvation Army USA Western Territory; San Jose (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

The Salvation Army USA Western Territory is looking for an Intake Specialist Case Manager in San Jose, California. This role is crucial in supporting at-risk individuals and families by conducting screenings, providing referrals, and assisting clients in accessing community resources.

Candidates must possess a high school diploma, with a preference for a bachelor's degree and experience working with diverse and homeless communities. The position requires excellent communication skills and the ability to manage multiple tasks effectively.

Qualifications

• High school diploma or equivalent is required.
• Bachelor's degree is preferred.
• Experience with HMIS is preferred.
• Experience working with diverse and low-income communities is essential.

Responsibilities

• Screen clients for rental and/or utility assistance.
• Provide financial assistance for rental and deposits.
• Assist clients with rental applications and advocate with landlords.
• Maintain accurate and confidential client files.

Skills

Bilingual in Spanish

Excellent communication skills

Excellent time management and organizational skills

Ability to lead

Ability to multi-task

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Experience with Homeless Management Information System (HMIS)

Experience working with diverse, homeless, and low-income communities

Experience in administrative work and data entry

Experience with Microsoft programs

Tools

Modern Office Equipment

Relevant Software

Job description

OVERVIEW

The Intake Specialist Case Manager supports at-risk individuals and families by conducting screenings, coordinating referrals, and helping clients access community resources. The role includes assisting with rental applications, collaborating with housing staff, and advocating on behalf of clients with landlords to promote housing stability. Additionally, the position focuses on assessing client needs and delivering high-quality case management in partnership with the social services team.

DUTIES AND RESPONSIBILITIES

• Screen clients for rental and/or utility assistance
• Determine the client eligibility
• Provide resources to families and individuals seeking services at the Family Services Department
• Screen at-risk individuals and families
• Provide internal referrals to connect clients with resources
• Establish and maintain relationships with other community agencies
• Attend all required staff, department, community meetings, and trainings
• Provide financial assistance for rental and deposit in coordination with the Housing Coordinator
• Provide case management to individuals and families
• Provide budgetary and financial counseling
• Provide housing search, location, referral, landlord mediation/dispute resolution, and information regarding tenant rights
• Maintain accurate, updated, confidential client files
• Provide referrals to secure necessary services and support for clients
• Assist with events related to the Family Services Department
• Other related duties as required

EDUCATION AND EXPERIENCE

• High school diploma or equivalent (required)
• Bachelor's degree (preferred)
• Experience with Homeless Management Information System (HMIS) (preferred)
• Experience working with diverse, homeless, and low-income communities
• Experience in administrative work and data entry
• Experience with Microsoft programs

SKILLS AND ABILITIES

• Bilingual in Spanish (preferred)
• Excellent communication skills
• Excellent time management and organizational skills
• Ability to lead
• Ability to multi-task

EQUIPMENT USED

• Modern Office Equipment and Relevant Software

PHYSICAL REQUIREMENTS

• Ability to lift up to 25 lbs. (usually file boxes)

ADA STATEMENT

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

ACKNOWLEDGMENT OF RELIGIOUS PURPOSES

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army's religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

AT-WILL

Any employment relationship with this organization is of an "at-will" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.

EQUAL OPPORTUNITY EMPLOYER / PROTECTED VETERANS / INDIVIDUALS WITH DISABILITIES

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.