Intake Specialist, AD

Ambient Enterprises; Seattle (WA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with matching

Gym membership reimbursement

Paid time off

Tuition reimbursement

Volunteer time

Employee assistance program

Job summary

Johnson Barrow, a growing HVAC equipment supplier in the Pacific Northwest, seeks an administrative and customer service coordinator. You will process orders, enter quotes, and coordinate with factories to ensure timely delivery of commercial HVAC products.

Strong communication and proactive problem solving are essential for success. The role emphasizes learning new strategies, improving service flow, and collaborating with teams to optimize costs and customer satisfaction.

Qualifications

• Creative problem solver with the ability to resolve conflicts and determine a path forward.
• Excellent communication and customer service skills.
• Self-starting, dependable, accepts ownership, drives own goals/performance.
• Ability to learn and interpret technical and contractual language.

Responsibilities

• Provide customer service regarding material and order status via phone and/or email.
• Complete order entry or quote preparation of commercial HVAC equipment using QuickBooks or manufacturer's software.
• Coordinate with factories/manufacturers to ensure on-time delivery of product.
• Proactively identify opportunities to improve the flow of product and process.
• Perform analytical and administrative tasks.
• Work with key personnel to optimize our costs and customer service.

Skills

Customer service

Communication

Problem solving

Self-starter

Learn new systems

Tools

QuickBooks

Manufacturer software

Job description

About UsJohnson Barrow is a leading HVAC manufacturers’ representative in the Pacific Northwest, dedicated to helping people succeed by delivering unbiased consultative services and premium quality mechanical equipment. For over 60 years, we have partnered with engineers, contractors, and building owners to design and implement high-performance building systems that balance energy efficiency, operational reliability, and occupant comfort. Our culture is entrepreneurial at its core — we empower our people to think like business owners, act with urgency, and build lasting relationships. Guided by our values, we stand by every project from concept through completion, advocating for our customers every step of the way.Job DescriptionDescription:This position’s primary responsibilities include administrative and customer service duties associated with commercial Heating, Ventilation and Air Conditioning (HVAC) project coordination. This person will receive and process orders, proactively identify opportunities to improve our service and make recommendations accordingly. They are responsible for resolving product availability and order status issues and performing all related administrative duties related to the post-sale coordination for commercial HVAC product delivery. Success in this position is determined by a willingness to learn and implement new strategies.Johnson Barrow is a growing company with ample opportunities to develop a stable, and rewarding career. We offer medical, dental, and vision insurance, a 401(k) with matching, gym membership reimbursement, and a fun and exciting work environment.Job Duties:· Provide customer service regarding material and order status via phone and/or email· Complete order entry or quote preparation of commercial HVAC equipment using QuickBooks or manufacturer's software· Coordinate with factories/ manufacturers to ensure on-time delivery of product· Proactively identify opportunities to improve the flow of product and process· Perform analytical and administrative tasks· Work with key personnel to optimize our costs and customer serviceQualifications:· Creative problem solver with the ability to resolve conflicts and determine a path forward· Excellent communication and customer service skills· Self-starting, dependable, accepts ownership, drives own goals/performance· Ability to learn and interpret technical and contractual languageCompensation: $28-30/hour plus bonus incentivesTotal RewardsAt Johnson Barrow, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your financial success, personal well-being, and professional growth, and includes:· Competitive compensation with bonus opportunities tied to individual and company performance· Medical, dental, and vision insurance· Health savings account (HSA) and flexible spending account (FSA) options· Life and disability insurance· 401(k) retirement savings plan with company match· Paid time off (vacation, sick leave, and holidays)· Employee assistance program (EAP)· Professional development and training opportunities· Tuition reimbursement program· Volunteer time and wellness initiativesTotal RewardsAt Johnson Barrow, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your financial success, personal well-being, and professional growth, and includes:Competitive compensation with bonus opportunities tied to individual and company performanceMedical, dental, and vision insuranceHealth savings account (HSA) and flexible spending account (FSA) optionsLife and disability insurance401(k) retirement savings plan with company matchPaid time off (vacation, sick leave, and holidays)Employee assistance program (EAP)Professional development and training opportunitiesTuition reimbursement programVolunteer time and wellness initiativesEEO StatementAt Johnson Barrow, we believe our strength comes from the diverse experiences, backgrounds, and perspectives of our people. We are committed to creating a workplace where everyone feels respected, valued, and supported to succeed. We welcome applicants of all races, colors, ancestries, national origins, religions, creeds, ages, sexes, genders, gender identities and expressions, sexual orientations, marital or family statuses, pregnancies, physical or mental disabilities, genetic information, veteran or military statuses, and any other characteristics protected by applicable federal, state, provincial, or local laws. Guided by our core values: Helping People Succeed, Building Partnerships for Life, Relentless Customer Service, and a Sense of Urgency, we strive to ensure every team member can contribute fully and thrive.