Intake Specialist, AD

Johnson Barrow INC; Seattle (WA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement savings plan with a

Paid time off

Tuition reimbursement

Professional development and training

Gym membership reimbursement

Job summary

Johnson Barrow INC in Seattle, WA coordinates commercial HVAC projects and post-sale support. This role handles administrative tasks, order entry, and customer service to ensure on-time delivery and accurate information.

You will work with engineers, contractors, and facility owners, resolve product availability issues, and look for process improvements. The environment is fast-paced, with bonus incentives and opportunities for professional growth.

Qualifications

• Creative problem solver with the ability to resolve conflicts and determine a path forward.
• Excellent communication and customer service skills.
• Self-starting, dependable, accepts ownership, drives own goals/performance.
• Ability to learn and interpret technical and contractual language.

Responsibilities

• Provide customer service regarding material and order status via phone and/or email.
• Complete order entry or quote preparation of commercial HVAC equipment using QuickBooks or manufacturer's software.
• Coordinate with factories/manufacturers to ensure on-time delivery of product.
• Proactively identify opportunities to improve the flow of product and process.
• Perform analytical and administrative tasks.
• Work with key personnel to optimize our costs and customer service.

Skills

Creative problem solver

Excellent communication

Customer service

Self-starter

Job description

About Us

Johnson Barrow is a leading HVAC manufacturers’ representative in the Pacific Northwest, dedicated to helping people succeed by delivering unbiased consultative services and premium quality mechanical equipment. For over 60 years, we have partnered with engineers, contractors, and building owners to design and implement high-performance building systems that balance energy efficiency, operational reliability, and occupant comfort. Our culture is entrepreneurial at its core — we empower our people to think like business owners, act with urgency, and build lasting relationships. Guided by our values, we stand by every project from concept through completion, advocating for our customers every step of the way.

Job Description Description:

This position’s primary responsibilities include administrative and customer service duties associated with commercial Heating, Ventilation and Air Conditioning (HVAC) project coordination. This person will receive and process orders, proactively identify opportunities to improve our service and make recommendations accordingly. They are responsible for resolving product availability and order status issues and performing all related administrative duties related to the post-sale coordination for commercial HVAC product delivery. Success in this position is determined by a willingness to learn and implement new strategies. Johnson Barrow is a growing company with ample opportunities to develop a stable, and rewarding career.

We offer medical, dental, and vision insurance, a 401(k) with matching, gym membership reimbursement, and a fun and exciting work environment.

Job Duties

• Provide customer service regarding material and order status via phone and/or email
• Complete order entry or quote preparation of commercial HVAC equipment using QuickBooks or manufacturer's software
• Coordinate with factories/ manufacturers to ensure on-time delivery of product
• Proactively identify opportunities to improve the flow of product and process
• Perform analytical and administrative tasks
• Work with key personnel to optimize our costs and customer service

Qualifications

• Creative problem solver with the ability to resolve conflicts and determine a path forward
• Excellent communication and customer service skills
• Self-starting, dependable, accepts ownership, drives own goals/performance
• Ability to learn and interpret technical and contractual language

Compensation

$28-30/hour plus bonus incentives

Total Rewards

• Competitive compensation with bonus opportunities tied to individual and company performance
• Medical, dental, and vision insurance
• Health savings account (HSA) and flexible spending account (FSA) options
• Life and disability insurance
• 401(k) retirement savings plan with company match
• Paid time off (vacation, sick leave, and holidays)
• Employee assistance program (EAP)
• Professional development and training opportunities
• Tuition reimbursement program
• Volunteer time and wellness initiatives

At Johnson Barrow, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your financial success, personal well-being, and professional growth, and includes: Competitive compensation with bonus opportunities tied to individual and company performance Medical, dental, and vision insurance Health savings account (HSA) and flexible spending account (FSA) options Life and disability insurance 401(k) retirement savings plan with company match Paid time off (vacation, sick leave, and holidays) Employee assistance program (EAP) Professional development and training opportunities Tuition reimbursement program Volunteer time and wellness initiatives

EEO Statement

At Johnson Barrow, we believe our strength comes from the diverse experiences, backgrounds, and perspectives of our people. We are committed to creating a workplace where everyone feels respected, valued, and supported to succeed. We welcome applicants of all races, colors, ancestries, national origins, religions, creeds, ages, sexes, genders, gender identities and expressions, sexual orientations, marital or family statuses, pregnancies, physical or mental disabilities, genetic information, veteran or military statuses, and any other characteristics protected by applicable federal, state, provincial, or local laws. Guided by our core values: Helping People Succeed, Building Partnerships for Life, Relentless Customer Service, and a Sense of Urgency, we strive to ensure every team member can contribute fully and thrive.

Ambient

Ambient is a national collective of HVAC firms. Our experts deliver safety, comfort, and highly efficient, sustainable solutions for spaces that matter most: healthcare, commercial, institutional, and mission-critical.