Intake Specialist

Compass Health Center; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A mental health services provider seeks an Intake Specialist to manage the intake and patient admission process remotely after initial training. Candidates should possess a Bachelor's degree in Psychology, have strong organizational skills, and experience in customer service. This position offers a competitive hourly wage of $19 - $23 and includes benefits such as medical, dental, and generous PTO.

Benefits

Health insurance

401k with company matching

Generous PTO

CEU/seminar opportunities

Qualifications

• Strong communication skills for handling patient inquiries.
• Ability to maintain confidentiality in sensitive situations.
• Experience in a medical or insurance office is a plus.

Responsibilities

• Answer incoming calls and respond to messages timely.
• Schedule appointments and conduct patient screenings.
• Enter patient information and perform administrative tasks.

Skills

Bilingual (Spanish) preferred

Customer service experience

Proficient in Microsoft Office

Organized and detail-oriented

Education

Bachelor’s degree in Psychology or related field

Job description

Overview

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. CompassHealth Center provides crisis-level mental health support for depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles to help patients live freely.

About This Role

As an Intake Specialist, you will be a key point of contact for our patients and play a vital role in the intake and patient admission process. If you are passionate about providing patients with exemplary care while being sensitive to their individual psychiatric condition, you would be a great addition to our team.

Our operations teams work behind the scenes to bring our shared mission to life. Each department delivers strengths that empower clinicians to focus on their expertise and perform meaningful work.

Training and Hours

Training Schedule: This position is remote but requires onsite training for up to 4 weeks at our Northbrook facility.

Hours/Schedule: Sunday - Thursday; Sunday 12:30pm - 8:30pm CT, Monday - Thursday 1:30pm - 9:30pm CT.

What You'll Do

• Answer incoming patient and parent phone calls and respond to messages in a timely and professional manner.
• Explain Compass programs to patients.
• Schedule appointments for new and existing patients and complete screenings for potential patients.
• Obtain detailed, confidential patient demographic and insurance information in preparation for intake.
• Enter patient information into the system and perform various administrative tasks (scanning, emailing, faxing, mailing documents).

Who You Are

• Bachelor’s degree in Psychology or related field.
• Bilingual (Spanish) strongly preferred.
• Prior administrative, customer service, or scheduling experience.
• Medical/insurance office experience is a plus.
• Demonstrates compassion and confidentiality when handling sensitive patient situations.
• Organized and detail-oriented; capable of thriving in a fast-paced, collaborative environment.
• Proficient in Microsoft Office.
• Can support patients during the following hours: Sunday 12:30pm - 8:30pm CT, Monday - Thursday 1:30pm - 9:30pm CT.
• This role is fully remote (except for the training period). Location preference is Illinois, Maryland, Washington DC, or Virginia to align with patient locations.

Compensation and Benefits

Compensation: $19 - $23 USD per hour. We offer a fair and equitable work environment. For eligible positions, benefits include comprehensive medical/dental/vision plans, 401k with company matching, generous PTO (including competitive parental leave after 1 year), and CEU/seminar opportunities.

Who We Are

Compass Health Center is a recognized leader in crisis-level mental health, serving patients from ages 5 through adulthood in PHP/IOP settings. We operate in the Chicagoland area with onsite facilities and virtual programming, bridging outpatient and inpatient care with an intermediate level of Behavioral Healthcare.

Our values include cultural humility, teamwork, continuous improvement, connection, patient-centered care, passion, innovation, and agility. We offer opportunities for growth and continuous development within the organization.

What’s Next?

We are committed to cultivating diverse and dynamic teams who are passionate about their craft. We encourage you to apply even if you don’t meet every box—we’d be grateful to hear from you.