Intake Specialist

Endeavors; Town of Texas, Houston (WI, TX); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in social services seeks a contractor to conduct eligibility screenings for the Family and Youth Services Support Program. The role involves building relationships with participants, providing community referrals, and requires a Bachelor's degree and relevant experience. This remote position supports rural areas and involves travel.

Qualifications

• 2+ years in a social service agency and customer service environment.
• Bilingual in Spanish/English preferred.
• Valid driver's license with a clear record.

Responsibilities

• Conduct initial eligibility screening for crisis services.
• Develop trusting relationships using trauma-informed care.
• Document case notes and maintain participant files.

Skills

Communication

Customer Service

Trauma-Informed Care

Education

Bachelor's Degree

Tools

Salesforce

Job description

Job Details

Houston, TX Fully Remote Contractor Bachelor's Degree Job Location Remote Type Position Type Education Level

Days Job Shift

Description

JOB PURPOSE:

Conduct initial eligibility screening for the Family and Youth Services Support Program to ensure individuals in need of crisis pregnancy services, foster care services, and community services are connected to appropriate community resources. This program serves 9 Texas counties: Austin, Brazoria, Chambers, Fort Bend, Galveston, Harris, Liberty, Montgomery, and Waller. The role supports rural regions and involves travel. This is a grant-funded position.

Qualifications

ESSENTIAL JOB RESPONSIBILITIES:

• Develop effective, trusting relationships with participants using trauma-informed care and a strength-based approach. Demonstrate positive interactions, verbal guidance, and effective communication.
• Conduct initial eligibility screening, advocate for eligible participants, provide community referrals, complete intake evaluations, and set up initial client files for those assigned to a Service Coordinator.
• Answer calls and emails, assist with office duties.
• Document case notes daily, maintain participant files, prepare reports, and enter data into Salesforce. Complete incident reports as needed.
• Communicate with multidisciplinary teams to assist participants in obtaining and maintaining services.
• Perform other duties as assigned.
• Provide exceptional customer service, prioritizing the child, family, Veteran, or client to support our mission to empower individuals and communities.

ESSENTIAL QUALIFICATIONS:

Education: Bachelor's degree preferred

Experience: 2+ years in a social service agency and customer service environment; experience with mental health or homeless populations is a plus.

Attendance: Must maintain regular, acceptable attendance.

Licenses: Valid driver's license with a clear record.

Vehicle: Daily use of a vehicle required, with notice.

Other: Bilingual in Spanish/English preferred. Willing to travel as needed.

Endeavors is committed to a discrimination-free workplace and provides reasonable accommodations for individuals with disabilities or religious beliefs. For accommodations, contact [e-mail] or your recruiter. If you need assistance submitting your application online, contact [e-mail]. Further details on accommodations will be provided during the interview process.