Intake Specialist

Socket.dev; Salt Lake City (UT); Hybrid; USD 28,000 - 31,000; Full time

Benefits offered by this job

Hybrid work arrangement

Full benefits package

Job summary

Utah Antidiscrimination and Labor Division (UALD) is hiring an Intake Specialist in Salt Lake City for a hybrid role. You will handle inquiries, process claims, and manage data entry with strict confidentiality and accuracy.

The position requires 1+ years in customer service, proficiency in Microsoft Office, and strong communication skills. Training includes in‑office work for the first three months and possible continued hybrid scheduling based on coverage needs.

Qualifications

• 1+ years of prior customer service experience.
• Professional data entry experience.
• Demonstrated written and verbal communication skills.
• Proficiency in Microsoft Office.

Responsibilities

• Answer questions via phone, email, and walk‑ins and process claims regarding unpaid wages.
• Receive, research, and respond to incoming questions or complaints.
• Provide information, explain policy and procedures, and facilitate resolutions.
• Draft and send letters with proper grammar.
• Review cases and files to determine actions to take.
• Enter data accurately and manage data entry tasks.
• Conduct research using computer software to obtain data.
• Audit systems to ensure compliance with procedures and standards.
• Maintain and create files or record‑keeping systems.
• Sort, label, file, and retrieve documents.

Skills

Customer service

Data entry

Communication

Microsoft Office

Google Workspace

Case management (training)

Spanish language (preferred)

Tools

Microsoft Office

Job description

Intake Specialist

FT / PT Status – Full-Time
Benefits Eligibility – This position is eligible for a full benefits package.
Salary – $20.50 - $22.50 Hourly Wage
Remote Work / In-Office – Hybrid
Application Deadline – 9/24/2026*

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Are you detail-oriented, a strong communicator, and experienced in customer service? Do you have a knack for managing schedules and data entry? Are you ready to contribute your skills to an important public service role? If you answered yes, we have an exciting Intake Specialist position open in the Utah Antidiscrimination and Labor Division (UALD).

This is a hybrid position requiring in-person and remote work for State of Utah residents. The successful applicant will be required to work in-person in the Division’s Salt Lake City office for the first three months of employment. After the training period, hybrid work may be allowed. Hybrid work requires three or more days per week in the office depending on coverage needs.

Key Responsibilities

Your roles and responsibilities will include, but not be limited to the following:

• Answering questions (via phone, emails, and walk‑ins) and processing claims regarding unpaid wages.
• Receiving, researching, and responding to incoming questions or complaints.
• Providing information, explaining policy and procedures, and facilitating a resolution.
• Drafting and sending letters using proper grammar.
• Reviewing cases, applications, files, records, etc., to determine action to be taken.
• Entering data accurately into a computer system and retrieving, correcting, or deleting previously entered data.
• Performing research activities by utilizing computer software to obtain and manipulate data.
• Auditing and reviewing systems and practices to ensure compliance with procedures, regulations, and standards.
• Maintaining and creating files or record‑keeping systems.
• Sorting, labeling, filing, and retrieving documents and other materials.

*Our ideal candidate will have experience working with diverse groups, and possess the ability to manage their workload and prioritize tasks appropriately. You will be able to successfully work independently and as part of a team, and comprehend/follow strict confidentiality requirements and protocols.

Qualifications

Minimum or "day-one" qualifications:

• 1+ years of prior customer service experience.
• Professional data entry experience.
• Demonstrated written and verbal communication skills.
• Proficiency in Microsoft Office.

Preferred or trainable/on-the-job qualifications:

• Professional experience working with Google Workspace (Gmail, Calendar, Drive, Docs, Sheets, Meet, etc.).
• Familiarity with UALD processes and procedures
• Have the ability to understand rules and policies, and then accurately communicate those rules and policies with clients.
• One year of prior experience with case management practices, including accurate well‑written notes.
• Spanish fluency, in addition to English.

About the Role

Location – 160 East 300 South
Salt Lake City, Utah, 84111
United States
Background Check Required – You must successfully pass a criminal history check.
Drug Test Required – No
Schedule Code – B - Competitive Career Service

Why You Should Join Our Team

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, . Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well‑established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

Work with engaged, friendly, and collaborative coworkers who believe in the importance of their work and down‑to‑earth leaders who understand that employees are the most critical asset to the Utah Antidiscrimination and Labor Division. We are proud of what we achieve every day. We love our work and are excited to share it with someone who feels equally excited. If you are capable, motivated, and have a core belief in serving Utahns, come work with us! To learn more about UALD, visit our website.

The Agency

Utah's workforce is one of its most valuable resources. The Labor Commission is responsible for ensuring safety and fairness in the workplace and fairness in housing. In addition to Administration, there are five divisions within the Labor Commission:

• Adjudication
• Antidiscrimination and Labor (UALD)
• Boiler,