Intake Specialist

Comp-X Medical Management; Jacksonville (FL); Remote; USD 35,000 - 45,000; Full time

Job summary

A healthcare management company is seeking an Intake Specialist for a full-time remote position. The role involves managing call volume and email inquiries, processing referrals, and using proprietary software to ensure customer requests are met effectively. Candidates should have a High School Diploma and preferably a year of experience in customer service. Strong organizational and communication skills are essential.

Qualifications

• 1 year of customer service or patient experience preferred.
• Must have a High School Diploma.
• Familiarity with computers and Microsoft applications.

Responsibilities

• Answer phones in a call center setting.
• Respond to customer emails.
• Input orders accurately across product lines.
• Prioritize rush orders and notify Team Leader.
• Ensure timely responses and input into Violet.
• Save documents into Violet.
• Gather and verify information regarding new referrals.

Skills

Customer service

Organizational skills

Effective verbal communication

Effective written communication

Familiarity with Microsoft Windows apps

Education

High School Diploma

Job description

Overview

FULL TIME REMOTE POSITION

Job Purpose

An Intake Specialist is an entry-level position at Comp-X Medical Management with the responsibility of handling call volume and email queue, processing all incoming referrals (received via phone, fax, email), inputting data into our proprietary software, Violet, and working with our Care Coordinators to ensure customer requests are handled accurately and promptly.

Key Responsibilities

• Answering phones in a call center setting
• Responding to customer emails
• Inputting orders in a prompt and accurate manner across multiple product lines
• Prioritization of rush orders and providing relevant notification to Team Leader
• Assurance that all orders are responded to and input into Violet within allotted time frame
• Saving documents (prescriptions, referrals, etc.) into Violet
• Gathering and verifying information regarding new referrals

Schedule

This position is full time, Monday to Friday, hours vary during normal business hours.

Required Skills/Experience

• High School Diploma
• 1 year of customer service or patient experience preferred
• Familiarity with computers (Microsoft Windows applications)
• Strong organizational skills
• Effective verbal and written communication skills

Company Description

At Comp-X Medical Management, we are dedicated to evolving healthcare networks to better serve providers and members. Our mission is to streamline provider engagement processes, improve relationship management, and drive better outcomes for all stakeholders. Leveraging innovative platforms and efficient workflows, we help create a more connected and impactful healthcare system.

Comp-X Medical Management is committed to providing the highest quality of service available in the industry. Our vision is to continuously set the standard of excellence in the ancillary service market. We listen to our customers and demonstrate our abilities in the areas that matter most to them. We offer a singular solution to help our customers maximize their performance and mitigate their risk. Comp-X offers live customer support 24/7/365. We believe that outsourcing customer service to overseas call centers makes for a poor client experience. Comp-X is proud to have a customer service team that’s 100% based in the United States.