Intake Specialist

Elwyn; Elwyn (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Generous Paid Time Off

Medical/Dental/Vision benefits

Earned Wage Access

Paid On-the-Job Training

Tuition Reimbursement

Career Advancement Opportunities

Flexible Schedules

Retirement Savings Plan

Job summary

Elwyn seeks an Intake Specialist to manage day-to-day Mobile Crisis operations, including intake, triage of crisis calls, admissions, and EHR entries. You will dispatch mobile crisis teams on first shift and maintain relationships with external stakeholders.

The role requires a bachelor's degree in a human service field (Master's preferred), 3 years of mental health experience, and CPR/crisis intervention capability. Strong data collection, communication, and teamwork are essential.

Qualifications

• Minimum of a Bachelor's degree in a human service field, Masters preferred.
• 3 years of mental health experience provided to adults, children, and/or adolescents required.
• Non-profit human service experience highly preferred.
• Demonstrated ability to work effectively as part of a team.
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities.
• Demonstrated strong attention to detail.
• Demonstrated strong time management and organizational skills.
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions.
• Must be able to perform CPR and crisis intervention using agency-trained protocols.
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication.
• Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• (Experience using/knowledge of) Electronic Health Record (EHR)
• Must have current, valid driver\'s license in state of residence, three (3) years driving experience in the United States, and acceptable driving record.

Responsibilities

• Intake coordinator will answer and respond to all calls that come into the Delaware County Crisis Connections Team hotline, triage calls and obtain all necessary information to dispatch the team, and create an admission to the EHR.
• Will collect relevant demographic information from all calls received through the crisis line to ensure accurate data collection and monitoring.
• Dispatch mobile crisis teams into the community from calls received on first shift, to assist the community with mental health support and services.
• Conduct initial assessments of consumers and their representatives to gather required admission information.
• Complete tracking of referrals through activities including but not limited to completing necessary spreadsheets and tracking information to ensure proper follow up with referral sources and work with the Business Development team on information sharing about referrals.
• Assist community members who have been seen by the mobile crisis team with referrals to alternative levels of care and assist with securing intake appointments.
• Complete referrals for follow-up services by community mental health and other supports. Assist in completion of application for entitlements. Complete Emergency Care Provider Intake.
• Advocate for individuals served with outside agencies including, but not limited to Social Security, Department of Public Welfare, Delaware County Office of Mental Health, Delaware County Base Service Units, etc.
• Attend scheduled staff team meetings and appropriate in-service training as directed by Director.
• Collaborate with the team to promote a team culture in which each person\'s point of view, experiences, and preferences arc recognized, understood, and respected, and in which the person\'s self-determination and decision making in treatment planning are maximized and supported increase awareness of and support participation in, self-help programs and advocacy organizations that promote recovery.
• Perform CPR, crisis intervention
• Maintains current state-mandated training and certifications
• Follows all current policies and procedures of Elwyn PA and DE
• Perform other duties as assigned

Skills

Teamwork

Time management

Detail-oriented

Communication

CPR

Crisis intervention

Customer service

Multitasking

Education

Bachelor's degree in human services

Master's degree

Tools

Microsoft Office

Electronic Health Record (EHR)

Job description

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Overview

Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters. At Elwyn, we take care of you while you care for others.

Benefits

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Job Description

The Intake Specialist is responsible for managing day-to-day business operations of Mobile Crisis including the intake process, including assessment and triage of initial crisis calls. They will assist in obtaining necessary information to dispatch mobile crisis teams on first shift. The intake specialist will conduct admissions, track referrals and maintain relationships with external stakeholders.

Essential Duties And Responsibilities

• Intake coordinator will answer and respond to all calls that come into the Delaware County Crisis Connections Team hotline, triage calls and obtain all necessary information to dispatch the team, and create an admission to the EHR.
• Will collect relevant demographic information from all calls received through the crisis line to ensure accurate data collection and monitoring.
• Dispatch mobile crisis teams into the community from calls received on first shift, to assist the community with mental health support and services.
• Conduct initial assessments of consumers and their representatives to gather required admission information.
• Complete tracking of referrals through activities including but not limited to completing necessary spreadsheets and tracking information to ensure proper follow up with referral sources and work with the Business Development team on information sharing about referrals.
• Assist community members who have been seen by the mobile crisis team with referrals to alternative levels of care and assist with securing intake appointments.
• Complete referrals for follow-up services by community mental health and other supports. Assist in completion of application for entitlements. Complete Emergency Care Provider Intake.
• Advocate for individuals served with outside agencies including, but not limited to Social Security, Department of Public Welfare, Delaware County Office of Mental Health, Delaware County Base Service Units, etc.
• Attend scheduled staff team meetings and appropriate in-service training as directed by Director.
• Collaborate with the team to promote a team culture in which each person's point of view, experiences, and preferences arc recognized, understood, and respected, and in which the person' self-determination and decision making in treatment planning are maximized and supported increase awareness of and support participation in, self-help programs and advocacy organizations that promote recovery.
• Perform cardiopulmonary resuscitation (CPR), crisis intervention
• Maintains current state-mandated training and certifications
• Follows all current policies and procedures of Elwyn PA and DE
• Perform other duties as assigned

Qualifications

• Minimum of a Bachelor's degree in a human service field, Masters preferred.
• 3 years of mental health experience provided to adults, children, and/or adolescents required.
• Non-profit human service experience highly preferred
• Demonstrated ability to work effectively as part of a team
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
• Demonstrated strong attention to detail
• Demonstrated strong time management and organizational skills
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
• Must be able to perform CPR and crisis intervention using agency-trained protocols
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication
• Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
• (Experience using/knowledge of) Electronic Health Record (EHR)
• Must have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and acceptable driving record

Equal Opportunity Employer

Elwyn is an Equal Opportunity Employer.

Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Know Your Rights: Workplace discrimination is illegal