Adult Mobile Crisis specialist.Delco

Elwyn; Elwyn (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Earned wage access

On-the-job training

Tuition reimbursement

Career advancement

Flexible schedules

Retirement plan

Job summary

Elwyn in Pennsylvania seeks a Mobile Crisis Specialist to respond to mental health crises, assess needs, and coordinate care with community supports to reduce unnecessary hospitalizations.

You will work with a multidisciplinary team, document thoroughly, and advocate for individuals served while maintaining safety and compliance protocols. This role requires driving as part of field duties and on-call readiness.

Qualifications

• Bachelor's degree in a human service field; Master's degree preferred.
• One year of mental health direct care experience preferred.
• CAC/CAC eligible status or related recovery experience preferred.
• Demonstrated ability to work effectively as part of a team.
• Strong attention to detail and time management.
• Excellent judgment with ability to solve problems independently.
• Proficiency with Microsoft Office and EHR systems.
• Valid driver's license with acceptable driving record.

Responsibilities

• Assess individuals in crisis and secure appropriate services, including referrals and involuntary processes as needed.
• Coordinate with community supports and discharge planning to ensure continuity of care.
• Document intakes, progress notes, and treatment plans in a timely, regulatory-compliant manner.
• Advocate for individuals served with external agencies and families; communicate needs clearly.
• Maintain communication with physicians, therapists, and other providers involved in care.
• Provide crisis intervention and CPR following agency protocols.
• Attend team meetings and contribute to interdisciplinary care plans.
• Conduct safety checks, drills, and required training to stay compliant.

Skills

Team collaboration

Attention to detail

Time management

Decision making

Problem solving

Communication skills

Education

Bachelor's degree in human services

Master's degree preferred

CAC or CAC eligible

Tools

Microsoft Office

Electronic Health Records

Job description

Overview

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Join us and be a part of something bigger.

Responsibilities

The Mobile Crisis Specialist (MCS) responds to mental health crises upon dispatch from approved referral sources. The MCS works with individuals and their community supports to assess and de-escalate a crisis, determine the level of care necessary to meet the individual's needs, develop alternatives to involuntary hospitalization through conducting assessments, treatment planning, counseling, and coordination of community care linkages and discharge process. The MCS coordinates the involuntary hospitalization process in situations where individuals present as dangerous to themselves or others. The MCS acts as an advocate and represents the needs and rights of persons served with outside social service agencies, families, etc. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Complete an assessment for individuals throughout assigned area of Delaware County; develop and secure appropriate services for individuals in crisis, including referrals to voluntary inpatient settings and applications for involuntary emergency examination and treatment; provide linkages to community supports, supportive counseling, and substance abuse services; and always reflect the possibility of recovery to provide continuity of care
• Complete referrals for follow-up services by community mental health and other supports by assisting in the completion of application for entitlements, and completing Emergency Care Provider Intake
• Provide all required documentation including intakes, progress notes, medical charting, discharge plans, and individual assessments to ensure records are up-to-date and in compliance with regulatory standards and contractual expectations
• Advocate for individuals served with outside agencies including, but not limited to Social Security, Department of Public Welfare, the County Office of Behavioral Health, Base Service Units, etc. by developing relationships and communicating the needs of the individuals served
• Interface with families of persons served and other interested parties to update them on their progress and to make any needed provisions and resources for continuity of care
• Maintain communication with physician, psychiatrist, pharmacist, and other appropriate ancillary service providers such as speech therapy, physical therapy, and occupational therapy as relevant to providing emergent services to ensure quality of care
• Intervene in crisis situations by using evidence-based and trauma-informed approaches such as motivational interviewing and crisis de-escalation
• Attend scheduled staff team meetings and participate as a member of the interdisciplinary team to provide updates on client progress
• Maintain complete and accurate clinical records to ensure compliance and note any changes to the treatment plan to ensure continuity of care
• Conduct fire drills and building inspections to ensure compliance with safety standards and provide the appropriate documentation and any incident reports for same
• Attend appropriate in-service training as directed by supervisor, to stay abreast of best practices, industry trends and to stay in compliance with regulatory standards
• Provide counseling, guidance, support, resources, and encouragement to persons served to take responsibility for and actively participate in their own recovery
• Collaborate with the team to promote a team culture in which each person's point of view, experiences, and preferences are recognized, understood, and respected, and in which the person’ self-determination and decision-making in treatment planning are maximized and supported
• Increase awareness of, and support participation in, self-help programs and advocacy organizations that promote recovery
• Perform cardiopulmonary resuscitation (CPR) and crisis intervention using agency-trained protocols
• Remain on duty until relieved
• Perform other duties as assigned

QUALIFICATIONS

• Bachelor's degree in a human service field, including but not limited to social work, psychology, counseling, rehabilitation education, etc.; Master's degree preferred
• One (1) year of mental health direct care experience provided to adults, children, and/or adolescents preferred
• Additional qualifications such as Certified Addiction Counselor (CAC) or CAC eligible status including at least two (2) years drug and alcohol counseling experience, lived experience in recovery with training and experience as a Peer Specialist, and/or experience working with children with special needs preferred
• Demonstrated ability to work effectively as part of a team
• Demonstrated strong attention to detail
• Demonstrated strong time management and organizational skills
• Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
• Basic experience with Microsoft Office applications, including Word, Excel, Outlook preferred
• Demonstrated knowledge in the use of electronic health records
• Must possess a current, valid driver's license in the state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record, which will be assessed through a review of the Division of Motor Vehicles (DMV) record, in accordance with Elwyn's Vehicle Operation and Driver's Code Policy 905. For individuals licensed for more than two (2) years, the driving record will be reviewed for acceptability based on the past three (3) years. Additionally, employees required to drive as part of their job may need to successfully complete and pass an Elwyn Road Test before being authorized to drive.
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
• Must be able to perform CPR and crisis intervention using agency-trained protocols
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills

Equal Opportunity Employer

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] let us know the nature of your request and your contact information.

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