Intake Specialist

Addison Group; Chicago (IL); On-site; USD 60,000 - 72,000; Full time

Job summary

A leading legal services firm in Chicago seeks an Intake Specialist to manage client interactions and support the firm's workflow. This entry-level position requires strong communication skills and offers career growth opportunities in a casual, collaborative environment. The role is 100% on-site with long-term training provided.

Benefits

Excellent medical benefits

Liberal PTO policy

401(k) eligibility

Paid travel opportunities

One-on-one mentorship

Qualifications

• Must type at least 65+ WPM (typing test required).
• Exceptional reading and writing ability with strong attention to grammar.
• Comfortable managing workload with minimal supervision.

Responsibilities

• Serve as the first point of contact for all incoming potential clients.
• Manage and track incoming leads using firm intake processes.
• Support the marketing team with digital content approval.

Skills

Communication skills

Attention to detail

Time management

Organizational skills

Education

Bachelor’s degree strongly preferred

Job description

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This range is provided by Addison Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $72,000.00/yr

Direct message the job poster from Addison Group

Human Resource & Administrative Recruiter at Addison Group

Job Title: Intake Specialist

Location: West Loop, Chicago, IL 60607

Pay: $60,000–$72,000 (based on experience)

About Our Client:

Addison Group is partnering with a growing legal services firm in Chicago that specializes in complex litigation. This firm is nationally recognized for its mission-driven work and highly collaborative team. They offer a close-knit, casual office environment and are looking for a proactive, entry-level professional to support their legal intake process.

Job Description:

We’re seeking a highly organized and personable Intake Specialist to manage the first interaction with potential clients. This is a critical role in the firm’s workflow, requiring sharp communication skills, attention to detail, and a strong sense of ownership. The position is based 100% on-site and offers long-term training and career development in the legal field.

Key Responsibilities:

• Serve as the first point of contact for all incoming potential clients, gathering detailed case information via phone and email
• Manage and track incoming leads from various sources (website, referrals, campaigns) using firm intake processes
• Coordinate the intake pipeline by sending documentation, following up, and ensuring completion of all new client paperwork
• Organize and process medical records for internal review
• Send out case decline letters and route potential cases to legal experts for next steps
• Support the marketing team in reviewing digital content, approving blog drafts, and ensuring the firm’s online presence is current

Qualifications:

• Bachelor’s degree strongly preferred
• Must type at least 65+ WPM (typing test required during the interview process)
• Exceptional reading and writing ability with strong attention to grammar and structure
• Highly organized and able to juggle multiple cases and deadlines
• Strong time management and independent work ethic—must be comfortable managing workload with minimal supervision
• Comfortable with occasional travel and flexible hours (some evening/weekend availability by phone)
• Schedule: Monday–Thursday, 8am–5pm; Friday 8am–4pm
• 100% On-site (Chicago West Loop area)
• Office is casual and team-oriented
• Excellent medical benefits (including fully covered insurance)
• Liberal PTO policy
• 401(k) eligibility
• Paid travel opportunities
• Engaged and welcoming office culture, with weekly team outings
• Chance to receive one-on-one mentorship from seasoned legal professionals

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Legal Services

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