Intake Screener- Stay Housed LA Program

Neighborhood-Legal-Services-of-Los-Angeles-County; Glendale (CA); Hybrid; USD 53,000 - 59,000; Full time

Benefits offered by this job

Medical, dental, vision

403(b) retirement plan

Bilingual supplement

Paid holidays and vacation

Job summary

Neighborhood Legal Services of Los Angeles County (NLSLA) is hiring an intake screener to support eviction defense and tenant services. The role involves client interviews, document collection, and collaboration with housing attorneys in a hybrid on-site/remote setting.

Reporting to the Associate Supervising Attorney, the position requires strong organization, communication, and familiarity with case management tools. Travel to program offices may be required.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent listening and communication abilities with clients.
• Working knowledge of Outlook, Word, Excel and web-based case management tools.
• Demonstrated commitment to access to justice for low-income individuals.
• Empathy and compassion for diverse lived experiences.

Responsibilities

• Conduct client interviews and intakes in collaboration with housing attorneys.
• Coordinate with clients to obtain documents for grants (immigration, financial, assets).
• Maintain and track client files and communications.
• Collect court documents and share with advocates as needed.
• Provide legal information, referrals, and resources to clients.
• Ensure familiarity with court filings and rules.
• Document program activities and support grant requirements.
• Assist with reports and other program needs.
• Travel to NLSLA offices and courthouses as required.

Skills

Organizational skills

Communication skills

Listening skills

Web-based case management

Microsoft Outlook

Microsoft Word

Microsoft Excel

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Case management platforms

Job description

Change Lives and Transform Communities– Join Our Eviction Defense Team!

Neighborhood Legal Services of Los Angeles County (NLSLA) provides free assistance to over 175,000 individuals and families each year through innovative projects that expand access to justice. We see the law as a powerful tool for social change and we’re looking for passionate individuals to help us fight for justice.

We value diverse perspectives and experiences, and we believe that a strong community is built through inclusivity. NLSLA is proud to foster an environment that welcomes individuals from all backgrounds and abilities, and we encourage all qualified candidates to apply.

About the Role

Stay Housed L.A is a partnership between Los Angeles County, the City of Los Angeles and local community and legal service providers to implement a county-wide right to counsel program. Together, we provide the tenants of Los Angeles County with a range of services from providing legal information and resources and in some cases, providing representation in court eviction proceedings. The intake screener position is a critical role on our team with duties that include calling clients, conducting client interviews, collecting compliance documents, and tracking client data.

In this role, you would report to the Associate Supervising Attorney. This position is non-exempt.

What You’ll Do

• Responsible for working collaboratively with housing attorneys and paralegals to provide advocacy and litigation support including conducting client interviews and intakes.
• Coordinate with clients to obtain critical documents required for our grants including immigration, financial and asset information.
• Maintain client files and important documents, ensuring regular communication with clients.
• Picking up court documents from the court, scanning and providing to advocates.
• Providing legal information, referrals, and resources to clients.
• Must be familiar with court filings and rules.
• Comply with contractual requirements and ensure proper documentation and tracking of case files in accordance with program and grant requirements.
• Will work directly with program clients.
• Will assist with reports and other program needs.
• Performs other duties as assigned reasonably related to the position and generally within the same level and classification as core responsibilities.
• This position is designated as hybrid. Employees are required to work on-site a minimum of two (2) days per week, with the remaining time eligible for remote work as business needs allow. Specific in-office days may be set by the department or manager to support team collaboration and organizational priorities. Any out-of-state work is prohibited unless prior approval is obtained from HR.
• Travel to NLSLA program offices, courthouses, and other locations throughout Los Angeles County may be required.

What You’ll Need

• Strong organizational skills.
• Strong listening and communication skills.
• Working knowledge of Microsoft Outlook, Word and Excel, business communication platforms, and web-based case management platforms.
• Passion for NLSLA mission and demonstrated commitment to advocating for the legal rights of low-income individuals.
• Passion, empathy, and compassion for supporting people from different lived experiences.

Bonus Points

• Prior experience in a legal aid law firm or non-profit organization.
• Are bilingual in Spanish, due to the high number of Spanish-speaking residents in the community, or in any of the other Los Angeles threshold languages, which is highly valued in our community outreach efforts.

Why You’ll Love Working with Us

At NLSLA, we believe in supporting our staff as they grow in their careers and live balanced lives. We offer:?

• Competitive Compensation: $28.85–$32.14 per hour (equivalent to approximately $52,500–$58,500 annually based on a 35-hour work week), depending on experience.
• Generous Time Off: 18 paid holidays, 2 to 5 weeks of vacation depending on seniority, and 12 days of sick leave.
• Comprehensive Benefits:
• Medical, dental, and vision insurance with a variety of plan options.
• Basic Life and AD&D Insurance, Long-Term Disability Insurance.
• 403(b) retirement plan with employer contributions and options for voluntary contributions.
• Monthly bilingual supplement for qualified employees. Note: Qualified employees with bilingual proficiency are expected to provide in-language assistance when feasible to support language access and in furtherance of NLSLA's mission. This expectation applies whether or not the employee receives the bilingual supplement.
• A Culture of Inclusion: We are committed to fostering a respectful, inclusive work environment where everyone can thrive.
• Perks: Technology reimbursement to help you stay connected and equipped to do your best work.

NLSLA is a unionized workplace. Membership in the union is a condition of employment for this position.

Equal Employment Opportunity Policy

NLSLA is committed to provide a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination based on each and every characteristic protected under the law and beyond.

Decisions related to hiring, compensating, training, evaluating performance, promoting, or terminating are made fairly, and are based on job-related qualities and abilities. We provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

We further expect every member of the NLSLA community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Please note that, in limited circumstances, certain convictions may be considered incompatible with the responsibilities of specific roles, particularly where the safety and well-being of vulnerable client populations are a concern.

NLSLA’s Commitments

We are committed to fostering a culture of inclusion and belonging within our organization and the communities we serve. We achieve this through:

• Continuous Learning: Cultivating cultural competency and humility among staff through ongoing training, open dialogue, and self-reflection.
• Equitable Practices: Regularly reviewing and revising policies, procedures, and decision-making processes to ensure fairness and access for all.
• Strategic Resource Allocation: Directing resources towards initiatives that empower communities.
• Meaningful Community Engagement: Partnering with the communities we serve to co-create solutions and foster trust.
• A Respectful Workplace: Providing a work environment free from discrimination and where every individual is valued, heard, and respected for their unique contributions.