Intake Screener - Preventing and Ending Homelessness Project

Bet Tzedek Legal Services; Los Angeles (CA); Presencial; USD 63.000 - 67.000; Jornada completa

Descripción de la vacante

Bet Tzedek Legal Services seeks an Intake Screener to support the Preventing and Ending Homelessness Project (PEHP). The role involves managing calls, emails, and referrals, and conducting intake interviews to determine eligibility for services.

The position is onsite in Southern California, with required travel for in-person intakes and court-related tasks. Ideal candidates will have 2–3 years of intake experience, strong MS Office skills, and a commitment to serving vulnerable populations.

Formación

• AA/AS and/or BA/BS or equivalent work/life experience required.
• Spanish proficiency and ability to provide written and oral translation preferred.
• Proficiency with MS Office and legal databases (Word, PowerPoint, Excel) required.
• 2-3 years of intake experience preferred.
• Demonstrated patience, compassion, respect and commitment to serving vulnerable populations required.

Responsabilidades

• Handle a high-volume of calls and review emails from community members seeking legal services.
• Conduct intake interviews with potential clients to assess needs and eligibility for PEHP services.
• Schedule callers for legal clinics and phone intake slots.
• Print and organize court documents to assist attorneys preparing for trial (in-person activity).
• Perform administrative tasks, such as typing client interview notes and entering data in case management systems.
• Assist with in-person intakes to unhoused individuals and those at imminent risk of homelessness (local travel).
• Coordinate internal and external referrals as directed by the Directing Attorney.
• Other duties as assigned.

Conocimientos

Intake experience

Spanish language

Patience & compassion

Commitment to Bet Tzedek values

Educación

AA/AS or BA/BS or equivalent

Herramientas

MS Office

Clio

LegalServer

NetDocs

Descripción del empleo

For 50 years, Bet Tzedek Legal Services has provided high-quality, free legal services to Los Angeles' most vulnerable residents. The Preventing and Ending Homelessness Project (PEHP) provides a wide range of legal services to vulnerable housed and unhoused people, while building and maintaining partnerships with social service providers and local agencies. The Intake Screener will work with PEHP to manage calls, emails, social service provider referrals, and other requests for legal assistance.

This position is onsite. As such, the employee will be required to work in the office or other work-related locations to meet workload/business needs. Candidates must be located in the Southern California region and able to commute if needed.

ESSENTIAL DUTIES:

• Handle a high-volume of calls and review emails from community members seeking legal services.
• Conduct intake interviews with potential clients to assess their needs and eligibility for PEHP services.
• Schedule callers for legal clinics and phone intake slots.
• Print and organize court documents to assist attorneys preparing for trial. (in-person activity required)
• Perform administrative tasks, such as typing client interview notes, entering client information into a case management database, uploading relevant documents to document management databases, completing biweekly timesheets, opening and closing digital case files timely and accurately, and all other administrative duties as required by Bet Tzedek's procedures.
• Assist with in-person intakes to unhoused individuals and individuals at imminent risk of homelessness (local travel required).
• Coordinate internal and external referrals, as instructed by the Directing Attorney.
• Other duties may be assigned.

QUALIFICATIONS:

• AA/AS and/or BA/BS or equivalent work/life experience (required).
• Spanish proficiency and ability to provide written and oral Spanish translation (preferred).
• Proficiency with MS Office and legal database (including Word; Power Point; Excel) (required).
• Proficiency with NetDocs or other web-based document management system (preferred).
• Proficiency with case management systems (e.g. Clio or LegalServer) (preferred).
• At least 2-3 years of intake experience (preferred).
• Demonstrated patience, compassion, respect and commitment to serving vulnerable and low-income persons (required).
• Demonstrate an understanding and commitment to Bet Tzedek's mission of equal justice for all and Bet Tzedek's core values of leadership, community-based advocacy, and innovation (required).

$63,260.23 - $67,172.22 (DOE/DOQ)

$32.44/per hour - $34.45/per hour

BENEFITS PACKAGE:

Bet Tzedek offers an excellent benefits package in addition to competitive salaries. These benefits currently include:

• A generous number of paid holidays (up to 21 per year), vacation (up to 20, depending on number of years with agency), and sick days (up to 45) annually.
• Personal and floating holidays
• Compensatory time for exempt employees.
• Various paid leaves
• Medical, dental, vision, chiropractic and acupuncture coverage for employees and dependents, with office visit co-pay reimbursement for HMO enrollees.
• Life/accidental death and dismemberment (AD&D) insurance, long-term disability insurance, and Employee Assistance Plan.
• Voluntary (employee-contributed) life/AD&D, accident, critical illness, hospital confinement, and pet insurance.
• Employer-contributed profit-sharing plan.
• Employee-contributed 403(b) plan.
• Healthcare and childcare flexible spending accounts.
• Commuter transit and/or parking benefits.