Intake Screener (Part-Time)

Bay Area Legal Services; Tampa (FL); Hybrid; USD 10,000 - 60,000; Part time

Job summary

A leading legal services organization is seeking an Intake Screener for their Centralized Telephone Intake Unit. This part-time role involves assessing legal problems, determining eligibility, and scheduling appointments for clients. The position is hybrid, requiring 2 days in the office and 3 days remote after training. Candidates should be bi-lingual and possess good typing skills. A comprehensive benefits package is offered, including retirement matching and generous time off.

Benefits

Comprehensive benefit package

4% match for 403b retirement plan

Medical, Dental, Vision, Life, Disability coverage

13 paid holidays and three weeks vacation

Qualifications

• Experience at a Non-Profit.
• Previous call center experience.
• Receptionist or previous phone experience.

Responsibilities

• Assess applicants' legal problems over the telephone.
• Determine applicant eligibility according to LSC regulations.
• Schedule appointments for eligible applicants.

Skills

Bi-Lingual fluency

Good typing skills

Ability to work under pressure

Education

High school diploma or equivalency

Job description

Bay Area Legal Servicesis seeking to fill an Intake Screener position in the Centralized Telephone Intake Unit. We currently have 1 part-time opening (20-24 hours per week).

Intake Screeners are the initial telephone point of contact for all new clients of Bay Area Legal Services. This is a professional position under the supervision of the Centralized Telephone Intake (CTI) Supervisor and Manager, requiring knowledge of legal and community resources, public agencies, and the ability to assess, schedule and refer clients appropriately. Intake Screeners will support staff who are facilitating or directly providing qualified legal services to low income clients.

This Part-time role is60% remote (3 days per week remote) after successful completion of new hire training.

Office Location

Ybor City
1302 N 19th Street
Suite 400
Tampa, FL 33605

This position is hybrid, 2 days in office and 3 days remote.

Illustrative Duties:

• Initially assess applicants' legal problems over the telephone and check for conflicts of interest.
• Determine applicant eligibility in accordance with LSC regulations and other funding criteria.
• Timely process online applications as assigned and complete follow-up financial eligibility verification
• Inform applicants when they are ineligible, refer them to other sources of assistance, and give appropriate information as instructed.
• Schedule appointments through the CTI Unit for all eligible applicants from various service regions, unless the applicant meets the criteria for a special grant or has a legal emergency.
• Route eligible applicants with emergency cases and applicants who qualify for services through a specific grant to the appropriate full-service team for assistance.
• Assist with training new screeners as requested.
• High school diploma or equivalency.
• Bi-Lingual fluency in both English and Spanish, or English and Haitian-Creole
• Good typing skills and the ability to enter data into computer.
• Demonstrated ability to work responsibly under close supervision.
• Ability to work professionally and politely with the public under pressure, and to maintain effective working relationships with other employees.
• Experience at a Non-Profit
• Previous call center experience
• Receptionist or previous phone experience
• The minimum hourly rate is $16.75/hr. and increases depending upon relevant experience. Quarterly incentive bonus payments are available for employees meeting the quarterly target measurements up to a maximum of $450 per quarter for full-time positions.
• Bay Area offers a comprehensive benefit package including a 4% match for the 403b retirement plan with immediate vesting as well as Medical, Dental, Vision, Life, Disability coverage and more.
• Bay Area also offers generous time off and work life balance with 13 paid holidays and three (3) weeks’ vacation for the 1st year of employment and a 37.5 hour work week.

This position requires successful completion of a level II background screening based on the required duties and responsibilities.

How to Apply:

• Send resume and cover letter to [e-mail] with the subject line, "Intake Screener".
• Include where you applied for this position (ex: bals.org, LinkedIn, Indeed, etc.).

Bay Area Legal Services is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran.

Apply for Services

Apply by phone Monday-Friday, 9 a.m.-4:30 p.m., or apply online anytime for non-emergency legal matters. Language interpreters are available to you at no cost.

If you live or have a case in Hillsborough, Pasco, Pinellas, Manatee, or Sarasota counties, we may be able to help.

If you live or have a case in Florida, we may be able to help.