Intake Screener

Rogers Memorial Hospital, Inc.; Town of Oconomowoc (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Employee share program

Life/disability insurance

Flexible spending accounts

Tuition reimbursement

Employee assistance program (EAP)

Wellness program

Job summary

Rogers Behavioral Health in Wisconsin is seeking an Intake Screener to independently manage inquiries and perform admission assessments for potential patients. You will explain access to Rogers’ services, gather demographic and insurance information, and ensure accurate data entry in the admission system.

The role requires strong customer service and health care experience, with eligibility to collaborate across departments, participate in on-call schedules, and adhere to HIPAA and EMTALA

Qualifications

• High School Diploma required.
• Bachelor’s degree preferred in human services.
• Minimum 2 years’ healthcare setting experience preferred.
• Customer service experience required.

Responsibilities

• Evaluate inquiries to determine next steps for access to Rogers services.
• Complete admission assessments with potential patients or representatives.
• Adhere to policies and ensure documentation accuracy.
• Connect patients with outside resources when indicated.
• Collaborate with internal departments for access to care.

Skills

Customer service

EMR software experience

Microsoft applications

Medical terminology knowledge

Education

High School Diploma

Bachelor’s degree preferred (in human services related field)

Tools

Electronic medical record software

Microsoft Office

Job description

The Intake Screener independently manages inquiries, performs admission assessments, and provide information to individuals seeking services offered at Rogers Behavioral Health (Rogers).1. Accomplish the following pre-admission steps:Evaluate incoming inquiries to determine and explain the next step to accessing care at Rogers.Complete Admission assessments with potential patients and/or their representatives.Demonstrate understanding and explanation of admitting processes.Understand clinical criteria necessary for admission to Rogers’ programs.Describe levels of care within Rogers to potential patients and/or their representatives.Gather demographic and insurance information of potential patients and/or responsible representatives.Understand how to utilize and explain Rogers’ contracted payor listing.2. Complete all documentation steps for each inquiry and assessment.Ensure all inquiries are entered in the designated system and all necessary information is captured.Ensure referral source information is obtained and entered for each inquiry.Ensure all clinical information is entered accurately into admission assessment tool.3. Adhere to department standards as it relates to performance measures.Ensure quality of call meets department standards.Ensure productivity meets department standards.4. Connect potential patients and/or their representative with outside resources when indicated.5. Collaborate with internal departments and external facilities/referents as it relates access to care.6. Participate in the On-Call, weekend, and holiday schedule, as assigned.7. Complete other duties as assigned by Admissions leadership.8. Understand and apply policies and procedures in accordance with external regulatory agencies:Including, but not limited to: Joint Commission, Health Information Portability and Accountability Act (HIPAA), Emergency Medical Treatment & Labor Act (EMTALA), 42 Code of Federal Regulations (CFR) and other regulatory agency compliance regulations.Attend and participate in development opportunities to increase involvement and awareness of regulations.9. Promote department goals and Mission of Rogers Behavioral Health:Comply with Rogers culture agreements and all Hospital’s policies and procedures.Additional Job Description:Education/Training Requirements:High School Diploma requiredBachelor’s degree preferred (in human services related field)Minimum of 2 years’ experience in a health care setting strongly preferredCustomer service experience required.Completion of required trainings under Rogers’ policies.Electronic medical record software experience, preferred.Computer skills (including but not limited to: utilizing multiple platforms, Microsoft applications, basic troubleshooting) required.Knowledge of medical terminology preferred.With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:Health, dental, and vision insurance coverage for you and your family401(k) retirement planEmployee share programLife/disability insuranceFlex spending accountsTuition reimbursementHealth and wellness programEmployee assistance program (EAP)Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)