Intake Screener

Rogers Behavioral Health, Inc.; Town of Oconomowoc (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Employee share program

Life/disability insurance

Flex spending accounts

Tuition reimbursement

Wellness program

Employee assistance program

Job summary

Rogers Behavioral Health, Inc. in Wisconsin is seeking an Intake Screener to independently manage inquiries, perform admission assessments, and provide information to individuals seeking Rogers services.

The role involves evaluating inquiries, completing admissions, documenting steps, and explaining Rogers’ admitting processes and levels of care. Strong customer service and EMR skills are required; on-call and weekend shifts may apply.

Qualifications

• High School Diploma required.
• Bachelor’s degree preferred (in human services related field).
• Minimum of 2 years’ experience in a health care setting strongly preferred.
• Customer service experience required.
• Completion of required trainings under Rogers’ policies.
• EMR experience preferred.
• Computer skills including Microsoft applications required.
• Knowledge of medical terminology preferred.

Responsibilities

• Evaluate incoming inquiries to determine and explain the next step to accessing care at Rogers.
• Complete Admission assessments with potential patients and/or representatives.
• Explain admitting processes and clinical criteria for admission.
• Describe levels of care within Rogers to patients or representatives.
• Gather demographic and insurance information of potential patients and representatives.
• Explain contracted payor listings and complete documentation for each inquiry.
• Enter all inquiries in the designated system and capture necessary information.
• Ensure referral source information is obtained and entered.
• Adhere to department standards related to performance measures, call quality, and productivity.
• Collaborate with internal departments and external facilities to access care.
• Participate in On-Call, weekend, and holiday schedule as assigned.
• Adhere to policies including HIPAA, EMTALA, and other regulatory requirements.
• Promote Rogers’ mission and culture; comply with all hospital policies.

Skills

Customer service

Computer skills

Medical terminology

Education

High School Diploma

Bachelor’s degree preferred

Tools

EMR software

Microsoft Office

Multiple platforms

Job description

The Intake Screener independently manages inquiries, performs admission assessments, and provide information to individuals seeking services offered at Rogers Behavioral Health (Rogers).

Additional Job Description

• Accomplish the following pre-admission steps:
• Evaluate incoming inquiries to determine and explain the next step to accessing care at Rogers.
• Complete Admission assessments with potential patients and/or their representatives.
• Demonstrate understanding and explanation of admitting processes.
• Understand clinical criteria necessary for admission to Rogers’ programs.
• Describe levels of care within Rogers to potential patients and/or their representatives.
• Gather demographic and insurance information of potential patients and/or responsible representatives.
• Understand how to utilize and explain Rogers’ contracted payor listing.
• Complete all documentation steps for each inquiry and assessment.
• Ensure all inquiries are entered in the designated system and all necessary information is captured.
• Ensure referral source information is obtained and entered for each inquiry.
• Ensure all clinical information is entered accurately into admission assessment tool.
• Adhere to department standards as it relates to performance measures.
• Ensure quality of call meets department standards.
• Ensure productivity meets department standards.
• Connect potential patients and/or their representative with outside resources when indicated.
• Collaborate with internal departments and external facilities/referents as it relates access to care.
• Participate in the On-Call, weekend, and holiday schedule, as assigned.
• Complete other duties as assigned by Admissions leadership.
• Understand and apply policies and procedures in accordance with external regulatory agencies:
• Including, but not limited to: Joint Commission, Health Information Portability and Accountability Act (HIPAA), Emergency Medical Treatment & Labor Act (EMTALA), 42 Code of Federal Regulations (CFR) and other regulatory agency compliance regulations.
• Attend and participate in development opportunities to increase involvement and awareness of regulations.
• Promote department goals and Mission of Rogers Behavioral Health:
• Comply with Rogers culture agreements and all Hospital’s policies and procedures.

Education/Training Requirements

• High School Diploma required
• Bachelor’s degree preferred (in human services related field)
• Minimum of 2 years’ experience in a health care setting strongly preferred
• Customer service experience required.
• Completion of required trainings under Rogers’ policies.
• Electronic medical record software experience, preferred.
• Computer skills (including but not limited to: utilizing multiple platforms, Microsoft applications, basic troubleshooting) required.
• Knowledge of medical terminology preferred.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)