Intake Scheduling Specialist – Bengali Speaking Preferred

ElderServe Health Inc; New York (NY); On-site; USD 56,757,000 - 90,922,000; Full time

Job summary

CareSource is seeking an Intake Scheduling Specialist in Brooklyn, NY to process referrals, explain program benefits, and resolve Medicaid issues with the Entitlement department. The role schedules RN visits and ensures accurate data entry while supporting the Intake/Outreach team.

The ideal candidate has a High School diploma or GED, 2 years of healthcare experience, and proficiency with EHR/EMR systems and Outlook shared mailboxes. Bilingual English/Bengali is preferred.

Qualifications

• High School or GED required.
• Associates degree preferred.
• Two years experience in healthcare setting preferred.
• Experience with scheduling systems (EHR/EMR) and shared mailbox tools (Outlook) required.
• Bilingual - verbal and written communication required.

Responsibilities

• Process referrals by reviewing documentation for accuracy, completeness, and eligibility, and entering information into internal systems.
• Assist with obtaining follow-up documentation from providers, clients, or vendors to secure missing records.
• Schedule appointments aligning client needs with provider availability and program requirements, manage shared intake inbox.
• Coordinate with external vendors to confirm availability and smooth scheduling workflows.
• Track referral statuses and follow up to prevent delays and maintain accurate documentation.
• Support continuous workflow improvement by collaborating with the intake team.

Skills

Bilingual English/Bengali

Data entry

Organizational skills

Communication

Education

High School diploma or GED

Associates degree preferred

Two years healthcare experience preferred

Tools

EHR/EMR systems

Outlook shared mailboxes

Job description

Intake Scheduling Specialist - Bengali Speaking Preferred

remote type

Onsite

locations

Brooklyn, NY

time type

Full time

posted on

Posted Today

job requisition id

R13538

Job Summary

The Intake Scheduling Specialist processes referrals; explains the program(s) and their benefits to potential enrollees and their families; addresses Medicaid issues of potential enrollees to Entitlement department and timely follows up on their resolution; schedules RNs visits, communicates to referral source about status of referrals; assures accuracy of data entry and demographic updates; provides office assistance to Intake/Outreach department and performs related duties as assigned.

Essential Functions

• Process incoming referrals by reviewing documentation for accuracy, completeness, and eligibility, and entering required information into internal systems.
• Assist with obtaining follow up documentation, including outreach to providers, clients, or vendors to secure missing or updated records required to advance referrals.
• Schedule appointments efficiently, ensuring proper alignment of client needs, provider availability, and program requirements. Manage and maintain the shared intake inbox, triaging all incoming communication, responding to inquiries, and routing messages to the appropriate team members promptly.
• Coordinate with external vendors to confirm availability, provide updates, and ensure smooth scheduling workflows.
• Track and monitor referral statuses, following up proactively to prevent delays and maintain accurate documentation.
• Support continuous workflow improvement by collaborating with the intake team and identifying opportunities for process optimization.
• Perform any other job related duties as requested.

Education and Experience

• High School or GED required
• Associates degree preferred
• Two (2) years experience in healthcare setting preferred
• Experience in working with scheduling system (EHR/EMR platforms and shared inbox tools (Outlook shared mailboxes) required
• Bilingual - verbal and communication required

Competencies, Knowledge and Skills

• Fluency (speaking, reading, and writing) in multiple languages as determined by needs of business is required
• High attention to detail when reviewing documents, entering data, and managing schedules.
• Above average typing speed with strong precision (40 WPM with 98% accuracy), and the ability to quickly learn and navigate various computer systems, tools, and platforms.
• Professional and clear communication style when interacting with clients, providers, and vendors.
• Strong customer service mindset, demonstrated through timely and professional responses to inquiries.
• Strong organizational and time management abilities, with the capacity to manage high volume referrals and competing deadlines.
• Strong follow through to ensure referrals progress without avoidable delays.
• Effective problem-solving skills to identify scheduling conflicts, missing information, and process gaps, and to provide practical solutions.
• Analytical thinking to identify missing information, anticipate scheduling conflicts, and elevate concerns when needed.
• Adaptability and resilience in fast paced, high-volume environments.

Licensure and Certification

• None

Working Conditions

• General office environment; may be required to sit or stand for extended periods of time
• Travel is not typically required

Compensation Range

$41,200.00 - $66,000.00

CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance.

We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary)

Hourly

Organization Level Competencies

• Fostering a Collaborative Workplace Culture
• Cultivate Partnerships
• Develop Self and Others
• Drive Execution
• Influence Others
• Pursue Personal Excellence
• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

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Brand=ElderServe

About Us

The CareSource mission

is known as our heartbeat. Just as we support our members to be the best version of themselves, our employees are driven by our mission to create a better world for members, stakeholders and providers.

We are difference-makers who combine compassionate hearts with our unique business expertise to make every opportunity count. Each claim, each phone call, each consumer-centric decision is a chance to change the world for one member, and our employees look for ways to do that every day.

The challenge is, there is no one right way to be the difference and we're looking for people like you that will rewrite that definition every day. We do what it takes to form creative solutions that make our community and the world just a little better. Discover what it means to be #UniquelyCareSource.