Intake & Referral Coordinator- Early Steps

Easterseals Florida, Inc; West Palm Beach (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Holidays, Vacation, Sick, and PTO

401(k) Savings Plan

Employee Assistance Program

Wellness Program

Professional Development and Training

Monday-Friday Schedule

Job summary

Easterseals Florida, Inc is seeking a compassionate Intake Specialist to join our Treasure Coast Early Steps team in West Palm Beach. As the first point of contact for families, you will gather intake information, explain eligibility, and coordinate referrals to Early Steps services.

This full-time role offers a Monday–Friday schedule (8:00 AM–4:00 PM), health/dental/vision insurance, paid time off, a 401(k) plan, and opportunities for professional development as you support families to access

Qualifications

• High School Diploma or GED required.
• Experience in medical intake or healthcare administration preferred.
• Strong customer service mindset and teamwork.
• Detail-oriented with excellent organizational skills.
• Proficient with Microsoft Office and data-entry tasks.

Responsibilities

• Serve as the first point of contact for families referred to the Early Steps program
• Contact families promptly and professionally regarding referrals and services
• Explain program eligibility, services, and the Early Steps philosophy
• Collect, verify, and maintain intake and insurance information
• Enter family demographic information into the Early Steps Data System
• Schedule evaluations and coordinate appointment cancellations or reschedules
• Monitor timelines and ensure compliance with program requirements
• Deliver outstanding customer service while supporting families throughout intake

Skills

Customer service

Interpersonal skills

Attention to detail

Organizational skills

Verbal and written communication

Data entry

Microsoft Office

Education

High School Diploma or GED

Job description

Pay: $16.39 per hour (includes health and paid time off benefits)
Schedule: Full-Time, 37.5 hours per week
Hours: Monday through Friday, 8:00 AM to 4:00 PM

Help Families Take the First Step Toward Early Intervention Services

Easterseals Florida is seeking a compassionate, organized, and detail-oriented Intake Specialist to join our Treasure Coast Early Steps team in West Palm Beach. Our Treasure Coast Early Steps program provides early intervention services for infants and toddlers, birth to age 3, who have developmental delays or disabilities. As the first point of contact for families entering the program, you will play an important role in creating a positive experience and helping children access the services they need to reach their fullest potential. If you enjoy helping others, providing excellent customer service, and working in a mission-driven environment, we'd love to hear from you.

What We Offer

• Medical, Dental, and Vision Insurance
• Paid Holidays, Vacation, Sick, and Personal Time
• 401(k) Savings Plan
• Employee Assistance Program
• Wellness Program
• Supplemental Insurance Options
• Professional Development and Training Opportunities
• Monday-Friday Schedule for Work-Life Balance
• The Opportunity to Make a Meaningful Difference in Your Community

A Snapshot Of What You'll Do

• Serve as the first point of contact for families referred to the Early Steps program
• Contact families promptly and professionally regarding referrals and services
• Explain program eligibility, services, and the Early Steps philosophy
• Collect, verify, and maintain intake and insurance information
• Accurately enter family demographic information into the Early Steps Data System
• Schedule evaluations and coordinate appointment cancellations or reschedules
• Monitor timelines and ensure compliance with program requirements
• Deliver outstanding customer service while supporting families throughout the intake process

What We're Looking For

• High School Diploma or GED
• Previous experience in medical intake, healthcare administration, scheduling, or a related administrative role preferred
• Strong customer service and interpersonal skills
• Excellent attention to detail and organizational abilities
• Effective verbal and written communication skills
• Proficiency with Microsoft Office and database systems
• Accurate data entry and keyboarding skills
• Ability to manage multiple priorities in a fast-paced environment
• An energetic and professional individual who will promote a positive, respectful and team-based environment

Join Our Team

At Easterseals Florida, every position helps create brighter futures for children and families. Easterseals Florida has been rated a Great Place to Work (2020 - 2025) by our employees! We provide services daily that are leading the way to 100% equity, inclusion and access for people living with disabilities, families and communities. Working at Easterseals is more than just a job - it's an opportunity to be part of something bigger! If you want to translate your talent, your passion, and your commitment to help people with disabilities, families and the community, you might be exactly what we are looking for.

Easterseals Florida is a Drug Free Workplace (DFWP).

Easterseals Florida is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Easterseals Florida is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact our HR department at [phone], [e-mail], 2010 Crosby Way, Winter Park, FL 32792.

Under the directive of Florida House Bill 531, our organization utilizes the Care Provider Background Screening Clearinghouse. More information regarding the background screening requirements for this position can be found on the Florida HealthSource Background Screening website or at this specific link: https://info.flclearinghouse.com.

Salary: $16.39 - $16.39 per hour