Intake Paralegal & Client Relations Specialist

Eric Buchanan & Associates; Chattanooga (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Bonus program

401k

Paid time off

Long term disability

Life insurance

AD&D insurance

Health savings account

Dental and vision available

Free parking

Job summary

Eric Buchanan & Associates is a boutique firm helping individuals nationwide with disability insurance and ERISA benefits. The Intake Team, as Paralegal or Administrative Assistant, is the first contact for potential clients and plays a vital role in guiding cases.

The position emphasizes high-quality customer service, relationship management, and diligent intake procedures, with a team-oriented, growth-minded culture. This full-time role includes benefits and a collaborative environment.

Qualifications

• Experience in a customer service role in a professional service environment (law firm, doctor's office, bank, accountant, etc.).
• Punctuality and attendance record should be exemplary.
• Strong attention to detail, note-taking, organization, multi-tasking, and follow-through are essential.

Responsibilities

• Answering the phone and handling client inquiries.
• Track and manage all potential clients from first contact to outcome.
• Coordinate with attorneys, clients, and referral sources and ensure timely follow-up.

Skills

Customer service

Telephone skills

Attention to detail

Organization

Multi-tasking

Timeliness

Following through

Problem solving

Teamwork

Learning mindset

Integrity

Job description

Eric Buchanan & Associates is a boutique firm helping individuals nationwide with disability insurance and ERISA benefits. The Intake Team, as Paralegal or Administrative Assistant, is the first contact for potential clients and plays a vital role in guiding cases.

The position emphasizes high-quality customer service, relationship management, and diligent intake procedures, with a team-oriented, growth-minded culture. This full-time role includes benefits and a collaborative environment.