Intake Manager

Angels of Care Pediatric Home Health; Prosper (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

Mental Wellness Benefits

401K

Insurance discounts

Job summary

Angels of Care Pediatric Home Health in Sherman, TX is seeking an Intake Supervisor to lead daily huddles, coach coordinators, and oversee referrals to ensure timely responses.

This on-site role requires strong communication, supervisory experience, and a client-first mindset. You will organize workflows, review payroll, and ensure compliance while driving process improvements. Competitive benefits encouraged career growth.

Qualifications

• 2+ years experience in intake, admissions, patient access or similar role.
• Previous supervisory, lead, or training experience.
• High school diploma or equivalent.

Responsibilities

• Lead daily team huddles and individual check-ins to set goals, monitor progress, and support staff development.
• Train and coach Intake Coordinators, including auditing calls and providing feedback to improve service quality.
• Oversee referral pipeline to ensure timely response and high conversion rates.
• Provide direct intake coordination support as needed, such as processing referrals or assisting with urgent calls.
• Collaborate with Branch Directors, Business Development, and clinical staff to ensure smooth assessments and care starts.
• Respond to urgent intake issues with a calm, client-first approach.
• Organize workflow, schedules, and intake processes across assigned regions.
• Review payroll, timekeeping, and bonus reports for accuracy.
• Ensure compliance with policies, procedures, and healthcare regulations while identifying opportunities for process improvements.
• Maintain intake-related reports and share updates with leadership.

Skills

Intake experience

Supervisory

Communication

Education

High school diploma

Job description

• Mental Wellness Benefits

This is an on-site position at our office at the southern edge of Sherman, TX. We are conveniently located on US-75 near the Sherman/Howe border.

In This Role, You Will

• Lead daily team huddles and individual check-ins to set goals, monitor progress, and support staff development
• Train and coach Intake Coordinators, including auditing calls and providing feedback to improve service quality
• Oversee referral pipeline to ensure timely response and high conversion rates
• Provide direct intake coordination support as needed, such as processing referrals or assisting with urgent calls
• Collaborate with Branch Directors, Business Development, and clinical staff to ensure smooth assessments and care starts
• Respond to urgent intake issues with a calm, client-first approach
• Organize workflow, schedules, and intake processes across assigned regions
• Review payroll, timekeeping, and bonus reports for accuracy
• Ensure compliance with policies, procedures, and healthcare regulations while identifying opportunities for process improvements
• Maintain intake-related reports and share updates with leadership

Qualifications

• 2+ years experience in intake, admissions, patient access or similar role
• Previous supervisory, lead, or training experience
• High school diploma or equivalent
• Strong communication and customer-service skills with a client-first mindset

Why Angels of Care

In addition to our great benefits, we offer a fun and supportive culture rooted in our values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). At Angels of Care, you’ll have the unique opportunity to make an impact while working with dedicated, talented colleagues. We believe in fostering career advancement and providing opportunities for you to expand your skill set, take on new responsibilities, and grow alongside the company.

• Competitive Pay
• Paid Time Off
• Medical, Dental, & Vision Plans with a generous contribution from AOC
• HSA/FSA
• Mental Wellness Benefits
• 401K
• Discounts on Pet, Home, and Auto Insurance
• And more!

U.S. Equal Employment Opportunity/Affirmative Action Information

Individuals seeking employment at Angels of Care Pediatric Home Health are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status.

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