Intake & Enrollment Coordinator

RIM Recruitment Professionals; Los Angeles (CA); Vor Ort; USD 52.000 - 72.000; Vollzeit

Benefits dieser Stelle

Health, dental, vision

Mileage reimbursement

Laptop and phone provided

Zusammenfassung

RIM Recruitment Professionals is seeking a Community Supports Intake and Enrollment Coordinator in Los Angeles. You will engage referred members, guide enrollment, and coordinate transitions to housing navigation services, requiring clear communication and meticulous documentation both over the phone and in the field.

You will conduct high-volume outreach, verify Medi-Cal/L.A. Care eligibility, complete intake documents, and hand off to a Housing Navigator once enrollment is complete, while

Qualifikationen

• 1–2+ years in healthcare intake or enrollment.
• Experience with CalAIM Community Supports, outreach, or case management.
• Familiar with electronic health records and Google Workspace.
• Spanish fluency is a strong plus.
• Valid California driver's license and reliable transportation for field work.

Aufgaben

• Contact referred members via calls, texts, and field outreach.
• Verify Medi-Cal and L.A. Care eligibility during intake and enrollment.
• Document outreach and intake notes in HMIS or records.
• Coordinate with Housing Navigator and team leads for referrals and support.
• Maintain timely enrollment totals and participate in team meetings.

Kenntnisse

Healthcare intake experience

Spanish fluency

Strong communication

Documentation

Field outreach

Tools

eClinicalWorks

Google Workspace

Excel trackers

Jobbeschreibung

About the Role

Help connect individuals experiencing homelessness or housing instability with the services they need. As a Community Supports Intake and Enrollment Coordinator, you will engage referred members, guide them through enrollment and coordinate their transition to housing navigation services. This role requires strong communication, accurate documentation and comfort working by phone and in the field.

Member Outreach and Engagement

Contact newly referred members through high volume calls, text messages and field outreach. Explain program benefits, housing navigation services and participation expectations. Record outreach attempts, member interactions and status updates in the Master Call Log in real time. Manage assigned outreach within a 45 day engagement window using multiple contact methods. Identify immediate barriers, including shelter, food or transportation needs, and coordinate with the Team Lead for support.

Intake and Enrollment

Verify active Medi-Cal and L.A. Care eligibility before beginning formal intake. Help members review and sign required enrollment documents, including releases of information, program agreements, promissory notes and member acknowledgments. Complete or schedule initial housing assessments using HAD or LA-HAT tools. Provide a warm handoff to the assigned Housing Navigator once enrollment documents are complete.

Documentation and Team Support

Maintain compliant records in eClinicalWorks, upload signed releases and organize intake documents in designated digital folders. Document successful outreach contacts and intake sessions with clear, timely encounter notes. Submit enrollment totals each Friday for agency and health plan reporting. Participate in weekly team meetings, monthly individual coaching and required training in HMIS, LAHSA tools, CalAIM compliance and HIPAA.

Qualifications

• One to two or more years of experience in healthcare intake or enrollment, CalAIM Community Supports, outreach, case management or high volume member services.
• Experience with L.A. Care, HHSS, Medi-Cal, CalAIM, LAHSA or HMIS is a strong plus.
• Working knowledge of electronic health records, Google Workspace or Excel trackers, and digital signature tools.
• Experience with eClinicalWorks is preferred.
• Strong communication skills and the ability to build trust with diverse populations and respond patiently to frustrated members.
• Spanish fluency is highly desirable.
• Valid California driver’s license, reliable transportation and active auto insurance are required for field work.

Benefits

• Health, dental and vision coverage begins on the first day of the month following the date of hire.
• Additional benefits include paid time off, mileage reimbursement, paid training and professional development, and a company provided laptop, phone and printer.

Fair Chance Hiring

Qualified applicants with arrest or conviction records will be considered in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring and the California Fair Chance Act. Any offer of employment is contingent on a background check conducted in compliance with these laws. Criminal history may have a direct, adverse and negative relationship with duties involving access to and safeguarding of protected health information, independent field work with vulnerable members and driving for work purposes.

Equal Opportunity

The employer is an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law. Applicants who need a reasonable accommodation during the hiring process may request one.

Ready to make a difference in your community?