Intake & Eligibility Specialist

Commission On Culture And Society / Me Living Inc; Dallas (GA); Hybrid; USD 22,041 - 28,929; Full time

Benefits offered by this job

Flexible hybrid/remote scheduling

Opportunities for advancement

Impactful work environment

Job summary

A dedicated nonprofit organization in the United States is seeking an Intake & Eligibility Specialist to be the frontline in client services. This position involves conducting intake interviews, verifying eligibility for programs, and ensuring compliance with Medicaid and insurance requirements. The ideal candidate will possess strong customer service skills and experience in intake or social services. This role offers flexible scheduling options and opportunities for advancement within a mission-driven team.

Qualifications

• High School Diploma or GED required; Associates or Bachelor's degree preferred.
• 12 years experience in intake, eligibility, medical billing, or social services.
• Familiarity with EHR/EMR systems or case management software preferred.

Responsibilities

• Serve as the first point of contact for new clients.
• Conduct intake assessments to collect client information.
• Verify insurance eligibility and funding sources.
• Ensure all required forms are completed and uploaded.
• Coordinate with case managers and billing staff.
• Maintain accurate and confidential client records.
• Provide compassionate support during onboarding.

Skills

Customer service skills

Communication skills

Medicaid/Medicare eligibility verification

Microsoft Office proficiency

Google Workspace proficiency

Data entry systems

Organizational skills

Cultural sensitivity

Education

High School Diploma or GED

Associates or Bachelors degree (preferred)

Tools

EHR/EMR systems

Case management software

Job description

Intake & Eligibility Specialist

Organization: COCAS (Commission on Culture and Society) & ME Living Inc.
Location: Hiram, GA Remote
Job Type: Full-Time

About Us

At COCAS & ME Living, we provide housing, therapy, case management, and recovery programs to help individuals and families rebuild after domestic violence, incarceration, homelessness, and substance abuse recovery.

The Intake & Eligibility Specialist is the front door of our services, ensuring that every client gets a smooth, welcoming entry into our programs while keeping compliance and billing requirements fully met.

Position Summary

The Intake & Eligibility Specialist will conduct intake interviews, verify program eligibility, gather required documentation, and enter client information into our systems. This role ensures clients are connected to the right services quickly, and that all Medicaid, Medicare, insurance, and grant requirements are captured for billing and compliance.

Key Responsibilities

• Serve as the first point of contact for new clients (phone, in-person, virtual).
• Conduct intake assessments to collect demographics, history, and service needs.
• Verify insurance eligibility, Medicaid/Medicare status, and other funding sources.
• Ensure all required forms are signed and uploaded into client files.
• Coordinate with case managers and billing staff to ensure services are billable from day one.
• Maintain accurate and confidential client records in compliance with HIPAA.
• Provide compassionate support to clients during the onboarding process.

Skills & Competencies

• Strong customer service and communication skills.
• Knowledge of Medicaid/Medicare eligibility verification systems.
• Proficiency in Microsoft Office, Google Workspace, and data entry systems.
• Ability to multitask, stay organized, and work with sensitive information.
• Compassion and cultural sensitivity when working with diverse populations.

Qualifications

• High School Diploma or GED required; Associates or Bachelors degree preferred.
• 12 years experience in intake, eligibility, medical billing, or social services.
• Familiarity with EHR/EMR systems or case management software preferred.
• Nonprofit or healthcare experience a plus.

Compensation & Benefits

• Pay: $16 - $21 per hour (based on experience).
• Flexible hybrid/remote scheduling options.
• Opportunities to advance into Case Management or Billing roles.
• Join a mission-driven team making a direct impact on lives.

How to Apply

Send your resume to: [e-mail]
Questions? Call us: 888-635-1022 ext. 4444
Learn more: www.cocas.org
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