Intake Director (Personal Injury)

Direct Counsel; Los Angeles (CA); On-site; USD 150,000 - 175,000; Full time

Benefits offered by this job

401(k)

Medical/Dental/Vision (PPO)

Paid Time Off

Paid Holidays

Free Parking

Job summary

Direct Counsel is partnering with a Los Angeles plaintiff’s personal injury firm to recruit an Intake Director. This leadership role demands hands-on management of the pre-litigation flow, a high-volume intake pipeline, and strategic use of analytics to improve conversions and outcomes.

The ideal candidate will mentor teams, drive case value through collaboration with attorneys, and maintain exceptional client relationships throughout the intake process.

Qualifications

• Minimum 5 years of experience in personal injury law, including at least 3 years in a supervisory or managerial capacity.
• Proven expertise in pre-litigation case management and client intake.
• Strong leadership skills to mentor and motivate teams in a fast-paced environment.
• Analytical mindset to translate data into actionable strategies.
• Exceptional communication and interpersonal skills, both written and verbal.
• Detail-oriented, highly organized, and able to multitask under tight deadlines.
• Proficiency in legal software and case management systems is a plus.

Responsibilities

• Oversee the pre-litigation process with case managers and internal departments.
• Lead a high-volume intake pipeline ensuring smooth onboarding and client service.
• Run analytics to identify lead sources, intake success rates, and optimize conversions.
• Drive strategic decisions in case evaluation, medical management, and settlements.
• Conduct regular case audits and team meetings to ensure efficiency.
• Maintain regular client contact to build relationships and ensure satisfaction.
• Collaborate with attorneys and leadership to align case strategy and firm goals.
• Foster a motivating team culture with accountability and growth.

Skills

Intake management

Leadership

Team mentoring

Data analytics

Client relations

Legal software

Tools

Case management systems

Job description

Compensation: $150,000 – $175,000+ annually (DOE) + performance bonuses

Schedule: Full-time,

Benefits: 401(k), Medical/Dental/Vision (PPO), Paid Time Off, Paid Holidays, Free Parking

Direct Counsel is partnered with a rapidly growing Plaintiff’s Personal Injury firm in Los Angeles that is seeking a talented and experienced Intake Director to join their leadership team. This is an exciting opportunity for a hands‑on, strategic professional with a passion for delivering exceptional results and mentoring high‑performing teams.

Key Responsibilities:

• Oversee all aspects of the pre-litigation process with the support of case managers, assistants, and internal departments including Property Damage, Medical Records, Demands, Negotiations, and Lien Resolution.
• Lead a high-volume intake pipeline, ensuring a smooth onboarding process, proper case development, and exceptional client service.
• Run analytics and performance tracking to identify lead sources, intake success rates, and develop strategies to optimize conversions.
• Drive strategic decision-making and actively participate in case evaluation, medical management, and settlement strategies to maximize case value.
• Conduct regular case audits and team meetings to ensure cases are being worked up efficiently and proactively.
• Maintain regular client contact to build strong relationships and ensure satisfaction throughout the pre-litigation phase.
• Ensure team members and support departments are achieving key performance indicators (KPIs).
• Collaborate closely with attorneys, legal staff, and leadership to align case strategy, client experience, and firm goals.
• Serve as a motivational team leader, fostering collaboration, accountability, and growth among team members.

Qualifications:

• Minimum 5 years of experience in personal injury law, including at least 3 years in a supervisory or managerial capacity.
• Proven expertise in pre-litigation case management and client intake.
• Strong leadership skills, with the ability to manage, mentor, and motivate teams in a fast-paced environment.
• Analytical mindset with the ability to interpret data and translate it into actionable strategies.
• Exceptional communication and interpersonal skills, both written and verbal.
• Detail-oriented, highly organized, and able to multitask under tight deadlines.
• Proficiency in legal software and case management systems is a plus.
• Passion for advocating on behalf of injured clients and delivering exceptional results.

This is a high-impact leadership role within a collaborative, mission-driven firm that values innovation, client care, and team success.