Intake Director

Indenovo Global Search & Selection; New Jersey; On-site; USD 90,000 - 130,000; Full time

Job summary

Indenovo Global Search & Selection is seeking an Intake Director to lead patient access operations and drive performance across intake, admissions, and referral channels in New Jersey. You will build a high-performing team, implement scalable processes, and use data to improve access to care while partnering with Clinical Operations, Marketing, and Finance to support growth.

You will oversee inbound inquiries, optimize scheduling and conversion, monitor KPIs, and coach future leaders to sustain

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3+ years of leadership experience in healthcare operations, patient access, intake, admissions, or customer service.
• Experience in healthcare, behavioral health, ABA, or a related field.
• Strong leadership, communication, and problem-solving skills.
• Experience with CRM, EMR, or patient management systems.
• Demonstrated ability to analyze performance metrics and improve operational outcomes.
• Advanced proficiency in Microsoft Office, particularly Excel.
• Passion for delivering an exceptional patient and family experience.

Responsibilities

• Lead, coach, and develop a high-performing team of Intake Representatives.
• Foster a culture of accountability, collaboration, and exceptional patient service.
• Provide ongoing coaching, performance management, and professional development.
• Serve as the primary escalation point for complex intake matters.
• Oversee all inbound patient inquiries and referral channels from initial contact through admission.
• Improve pipeline performance by increasing responsiveness, conversion rates, and scheduling efficiency.
• Standardize and continuously improve intake workflows, documentation, and service standards.
• Monitor departmental KPIs and leverage reporting and analytics to drive operational improvements.
• Partner with Clinical Operations, Staffing, Credentialing, Marketing, RCM, Finance, and BI to streamline patient onboarding, improve communication, and support organizational growth.
• Develop future leaders through coaching, mentoring, and succession planning.
• Promote a culture of continuous improvement, accountability, and operational excellence.

Skills

Leadership

Communication

Problem-solving

Data analytics

Customer service

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

EMR

Microsoft Excel

Job description

Partnering closely with Clinical Operations, Marketing, Staffing, Credentialing, Revenue Cycle Management (RCM), Finance, and Business Intelligence, the Intake Director will drive operational excellence, improve access to care, and support the company's continued growth.

This role is ideal for a healthcare operations leader who enjoys building high-performing teams, using data to improve performance, and creating scalable processes.

What You'll Do

Intake Leadership

• Lead, coach, and develop a high-performing team of Intake Representatives.
• Foster a culture of accountability, collaboration, and exceptional patient service.
• Provide ongoing coaching, performance management, and professional development.
• Serve as the primary escalation point for complex intake matters.

Patient Access & Pipeline Management

• Oversee all inbound patient inquiries and referral channels from initial contact through admission.
• Improve pipeline performance by increasing responsiveness, conversion rates, and scheduling efficiency.
• Standardize and continuously improve intake workflows, documentation, and service standards.
• Monitor departmental KPIs and leverage reporting and analytics to drive operational improvements.

Cross-Functional Partnership

• Partner with Clinical Operations, Staffing, Credentialing, Marketing, Revenue Cycle Management (RCM), Finance, and Business Intelligence to streamline patient onboarding, improve communication, and support organizational growth.

Leadership Development

• Develop future leaders through coaching, mentoring, and succession planning.
• Promote a culture of continuous improvement, accountability, and operational excellence.

What You'll Bring

Required Qualifications

• Bachelor's degree or equivalent professional experience.
• 3+ years of leadership experience in healthcare operations, patient access, intake, admissions, or customer service.
• Experience in healthcare, behavioral health, ABA, or a related field.
• Strong leadership, communication, and problem-solving skills.
• Experience with CRM, EMR, or patient management systems.
• Demonstrated ability to analyze performance metrics and improve operational outcomes.
• Advanced proficiency in Microsoft Office, particularly Excel.
• Passion for delivering an exceptional patient and family experience.