INTAKE COUNSELOR (DEGREED)

Universal Hospital Services Inc.; Bloomington (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

The Call Specialist at Universal Hospital Services Inc. coordinates admissions processes, handles inquiry calls, and processes referrals for potential admission. You may assist with patient registration, insurance verification, vitals, and scheduling while communicating with referral sources and patients.

Evening and weekend hours are required, with non-clinical duties assigned by the admissions director. A CPR certificate and HANDLE WITH CARE training within 90 days are required, along with

Qualifications

• Requires CPR certification and completion of HANDLE WITH CARE within 90 days of employment.
• Thorough knowledge of JCAHO/TJC, HCFA, OSHA and state and federal regulatory requirements.

Responsibilities

• Coordinate admissions process including handling inquiry calls and processing referrals.
• Register patients and verify insurance; check vitals and observe patients as required.
• Schedule evaluations, monitor bedboard, search belongings, and provide reports to units.

Skills

Communication skills

Coordination

Education

Bachelor's degree in social work/mental health or related field

Job description

Responsibilities

The Call Specialist is responsible for coordinating aspects of the admissions process. This includes, but is not limited to, efficient and effective handling of inquiry calls, processing of referrals for possible admission, and knowledge of and communication with referral sources and customers who present for assessment. Additional responsibilities may include patient registration and insurance verification, checking vitals, wanding incoming patients, patient observations, scheduling of evaluations, bedboard monitoring, belongings searches, providing report to units, facilitating teleassessments for on‑call staff, and other non‑clinical duties assigned by admissions director. Non‑exempt position.

Qualifications

Education/Licensure

Bachelors degree in social work, mental health/behavioral sciences, or related field.

Experience

Minimum of two years experience in direct clinical experience in a psychiatric/mental health/chemical dependency setting.

Additional Requirements

Completion of CPR course and completion of HANDLE WITH CARE within 90 days of employment. Thorough knowledge of TJC, HCFA, OSHA, state and federal regulatory requirements.

Hours of Work

Evenings-Weekends and other times as indicated by admissions director, as needed.