Intake Coordinator SO

Pruitthealth Corporation; Norcross (GA); On-site; USD 32,000 - 48,000; Full time

Job summary

Pruitthealth Corporation is seeking an Intake Coordinator in Norcross, GA to facilitate conversion of referrals into admissions through efficient intake processing and strong customer service. The role includes verifying insurance, determining eligibility and plan details, and coordinating with referral sources to support sales partnerships.

You will handle data entry, documentation, and reporting to ensure timely and accurate processing, with a focus on compliance and reimbursement.

Qualifications

• Excellent communication and customer service skills are required.
• Experience with Medicare, Medicaid, and commercial insurance is preferred.
• Ability to multi-task, solve problems and show critical thinking in a fast-paced setting.
• Experience in a call center environment is beneficial.

Responsibilities

• Complete financial clearance for referrals by determining eligibility.
• Process referrals to pre-qualify patients efficiently.
• Verify insurance information including coverage, copays, and pre-existing clauses.
• Determine plan type and network status; set effective/termination dates.
• Ensure timely filing dates and special filing requirements are met.
• Analyze admission data and prepare reports.
• Enter patient demographic and insurance information into systems.
• Communicate with referral sources and team members to support partnerships.
• Build relationships with insurers, managed care entities, and case managers.
• Obtain complete information to facilitate admissions and maximize reimbursement.
• Use reports to ensure accurate and timely documentation in software.

Skills

Communication skills

Customer service

Multi-tasking

Critical thinking

Medicare/Medicaid knowledge

Call center experience

Medical terminology

Tools

Microsoft Office

Excel

Word

Job description

Intake Coordinator – Job Description (2608627)

Position Summary

Facilitates the conversion of referrals to admissions through completion of the intake process and the use of effective phone and customer service skills.

Essential Job Functions, Duties, and Responsibilities

• Complete financial clearance for all referrals by determining eligibility.
• Process referrals to assure pre-qualifying of patients efficiently.
• Verifies all primary and secondary insurance information for all incoming patients to include service coverage, benefit maximums and limitations, co‑insurance/co‑payment, pre‑existing clause, coverage.
• Determine effective and termination dates, type of plan, and provider network status.
• Complete all information with attention to timely filing dates and special filing requirements.
• Analyze admission data and prepare assigned reports.
• Loads all patient demographic insurance and benefit information into appropriate software system.
• Communicates effectively with the referral sources and team members to support the business partnerships being developed by the sales team.
• Establish positive relationships with insurers and managed care entities; third‑party payors and case managers.
• Obtain complete and accurate information to facilitate the admissions process and to maximize the likelihood of reimbursement.
• Utilizes reports to assure accurate and timely information is documented in the appropriate software system.

Training, Skills, and Experience and Education Requirements

• 2+ years’ experience in
• Proficient in Microsoft Office, Word & Excel
• Understanding of patient compliance issues, Medicare, Medicaid and Commercial Insurance
• Excellent communication skills and customer service
• Familiarity with Medical Terminology
• Experience working in a call center environment
• Ability to multi‑task, problem solve and demonstrate critical thinking skills.

As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

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