Intake Coordinator - Recovery

St. Gregory Recovery Center; Adair (IA); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Ivory Plains Recovery Center in Adair, Iowa, is seeking an Intake Coordinator to manage front-desk operations across hybrid onsite/remote work. You will triage calls, verify insurance, perform pre-registrations, and coordinate with treatment teams to facilitate admissions.

You will interview clients and families, assess intake eligibility, document activities in the CRM, and maintain strong referral relationships.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree in social work, psychology, counseling, or related field preferred.
• 1+ years of healthcare admissions experience preferred.
• Strong communication and assessment skills; experience with external review organizations is a plus.
• Knowledge of community resources.

Responsibilities

• Conducts pre-admission assessments.
• Interviews clients and families to assure intake criteria are met.
• Collaborates with referral sources for client support and business development.
• Maintains daily documentation in the admissions CRM.
• Verifies insurance eligibility and coordinates with payors.
• Schedules admissions and arranges transportation when needed.
• Maintains waiting lists and follows up with candidates.
• Provides admin support to the admissions department.

Skills

Interpersonal skills

Communication skills

Telephone etiquette

Education

High School Diploma or equivalent

Bachelor’s Degree in social work or related field

Job description

Intake Coordinator - Recovery | Ivory Plains Recovery Center | Adair, Iowa

About the Job

This position is a hybrid onsite/remote role. The primary work location may be based at any of our facilities, including:

• Ivory Plains Recovery Center in Adair, Iowa
• St. Gregory Recovery Center in Bayard, Iowa
• IOP Office in West Des Moines, Iowa

Purpose Statement

The Intake Coordinator is responsible for establishing and maintaining a first- impressions environment at the facility front desk. Duties include phone triage, addressing requests for services and performing client call backs and documents all call activities. Answers inquiry calls about facility services and availability, performs pre-registration, verifies insurance eligibility, and coordinates with the insurance company. Facilitates assessment and/or intake to facility services when appropriate. Provides administrative support to the department of admissions, ensuring the quality of service to clients and their families.

Roles and Responsibilities

Essential Functions

• Conducts pre-admission assessments.
• Interviews client, family members and/or collateral sources to assure intake criteria are met. Reviews prospective admissions against approved admission criteria, policies, and procedures.
• Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals,
• Responds and reacts to the needs of referred clients.
• Assesses family needs for mediation, sober escort and intervention and determines which professional resources are most appropriate to contact based on information gathered.
• Decides which Interventionist and facility to recommend, the dates, and the travel.
• Works closely with other department as well as external parties to ensure the timely admission of clients.
• Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system. Maintains all the documentation involved with the admissions process.
• Utilizes resources to ensure insurance verifications of benefits for all clients on all private insurance admissions.
• Screens calls from referrals and sets up transportation for admission.
• Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.

Education/Experience/Skill Requirements

• High School Diploma or equivalent required. Bachelor’s Degree in social work, psychology, counseling, or other related field of study preferred.
• One or more years' experience in healthcare admissions preferred. Preferably in the mental health or substance use disorder field.
• Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.
• Knowledge of community resources.
• Outstanding interpersonal and interviewing and assessment skills. Skill in telephone etiquette and paging procedures.

Licenses/Designations/Certifications

• CPR certification and de-escalation training required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.

Supervisory Requirements

This position is an Individual Contributor.

Why Ivory Plains Recovery Center?

Ivory Plains Recovery Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications.

Qualified candidates should apply by submitting a resume. Ivory Plains Recovery Center is an EOE.

Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.