Intake Coordinator (On-site)

Reed Longyear Corwin Burnett & Calogero, PLLC; Seattle (WA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Long-Term Disability

Basic Life Insurance

401(k) with employer match

Paid time off

Paid holidays

Job summary

Reed Longyear Corwin Burnett & Calogero, PLLC in downtown Seattle is seeking an organized Intake Coordinator to be the first point of contact for prospective clients. This on-site role also requires providing regular front desk coverage when the receptionist is unavailable.

You will screen inquiries, gather relevant information, and coordinate client consultations with attorneys, while maintaining accurate, confidential client records in the firm’s case management system.

Qualifications

• Bachelor’s or associate degree required.
• Legal intake, client services or similar experience preferred.
• Familiarity with legal processes is a plus.
• Excellent interpersonal and written/spoken communication required.
• Proficiency in Microsoft Office; legal case management software a plus.

Responsibilities

• Serve as the initial contact for prospective clients via phone, email, and website inquiries.
• Conduct preliminary client interviews to obtain information on legal issues and case background.
• Input and maintain confidential client information in the case management system.
• Coordinate and schedule client consultations with attorneys.
• Provide front desk coverage when the receptionist is on breaks or unavailable.
• Collaborate with attorneys, paralegals, and staff to support case management.

Skills

Interpersonal skills

Organizational skills

Multitasking

Communication

Teamwork

Education

Bachelor’s Degree

Associate’s Degree

Tools

Microsoft Office Suite

Job description

This is an on-site role in our downtown Seattle office . Reed Longyear is seeking an organized, empathetic, and detail-oriented Intake Coordinator to be the first point of contact for prospective clients. Providing regular coverage for our receptionist is also a core responsibility of this position.

Reed Longyear is a well-established and long-standing general practice firm in downtown Seattle with strong ties to the local community. We are close to transit centers, ferries, and the King County courthouse. We cultivate a collaborative atmosphere and offer good benefits and friendly co-workers. We look forward to finding the ideal candidate to join our team.

Responsibilities include:

• Serve as the initial point of contact for prospective clients via phone, email, and website inquiries
• Conduct preliminary client interviews to obtain relevant information regarding legal issues, case background, and potential representation
• Input and maintain accurate and confidential client information in the case management system
• Coordinate and schedule client consultations with attorneys
• Follow up with potential clients as needed to complete the intake process or provide updates
• Provide full front desk coverage whenever the receptionist is on meal breaks or absent
• Maintain knowledge of the firm’s practice areas and communicate services clearly to prospective clients
• Ensure high-quality customer service and represent the firm in a professional and compassionate manner
• Collaborate with attorneys, paralegals, and administrative staff to support overall case management

Qualifications:

• Excellent interpersonal and communication skills, both verbal and written
• Strong organizational skills with attention to detail and the ability to multitask
• Bachelor’s Degree or Associate’s Degree
• At least one year of experience in legal intake, client services, or a similar role in a law firm or professional services environment strongly preferred
• Familiarity with legal processes and terminology is a plus
• High degree of professionalism, discretion, and empathy when dealing with sensitive client matters
• Proficient in Microsoft Office Suite (legal case management software is a plus)
• Ability to work independently and as part of a team in a fast-paced environment

Benefits offered:

• Medical, dental, and vision insurance
• Long-Term Disability
• Basic Life Insurance
• 401(k) with employer match
• Paid time off
• Paid holidays

Compensation Range

$50,000-$65,000 Annually