Intake Coordinator - NCSH Residential

HealthRIGHT 360; Escondido (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO & holidays

Public loan forgiveness programs

Training & development opportunities

Job summary

HealthRIGHT 360, a nonprofit organization, seeks an Intake Coordinator I to perform initial assessments, ASAM assessments, and urgent referrals to medical and mental health needs. You will work with the intake team to provide a warm handoff to the treatment team and help stabilize new clients for appropriate levels of care.

The role involves collaborating with Counselors, Case Managers, Therapists, and other team members to coordinate client issues, provide counseling, psychoeducation, relapse

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Registration or Certification as a Substance Use Disorder Counselor from a CA agency required.

Responsibilities

• Conduct initial intake assessment and determine medical necessity.
• Coordinate with treatment team to stabilize new clients and ensure admission criteria are met.
• Provide case management services (housing, employment, finances, court reports).
• Identify and implement relapse prevention or harm reduction interventions.
• Provide group, family, and individual counseling.
• Facilitate group sessions focused on recovery and co-occurring issues.
• Routinely review treatment plans.

Skills

Communication skills

Case management

Crisis intervention

Cultural competence

Education

High school diploma or equivalent

Bachelor’s degree in Health and Human Services

SUD Counselor certification (CA)

Job description

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. HealthRIGHT 360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive service, and build a foundation for lasting recovery. Residential programs run 24/7 and Individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, Medication support services, and crisis intervention.

Benefits And Perks

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

The Required Work Schedule For This Position Is

This is a union eligible position.

Job Summary

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services.

Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

North County Serenity House (NCSH), a residential program of HealthRIGHT 360, was founded in 1966 to provide substance use disorder services in the community. NCSH provides a gender-responsive and trauma-informed environment, using evidence-based and best practices that recognize and account for the role that trauma frequently plays in substance use and criminal histories of women. For clients with co-occurring mental illness, we provide integrated substance use and mental health services which treat both conditions as primary. Our residential facility serves up to 120 women (with capacity for up to 20 children under 5 years of age) seeking recovery from substance use disorders.

The Intake Coordinator I is responsible for the initial assessment of candidates to determine medical necessity, completion of program admission forms, ASAM assessment, and urgent referrals regarding medical and mental health needs. The Intake Coordinator I works in conjunction with the intake team to provide a warm hand off to the client’s treatment team, assuring new clients are stabilized, and urgent needs have been addressed. The Intake Coordinator I will work closely with Counselors, Case Managers, Therapists, and other team members to coordinate and monitor client issues. In addition, Intake Coordinator I provides individual and group counseling, psychoeducation, relapse prevention, harm reduction, crisis intervention, and case management.

Key Responsibilities

Direct Service

• Conduct initial assessment and intake evaluation for the formulation of treatment plan.
• Consult regularly with other staff to ensure clients meet criteria for safe admission to an appropriate level of treatment.
• Provide case management services (e.g. housing, employment, finance management, court reports, DCFS communication).
• Identify and implement relapse prevention or harm reduction interventions when indicated.
• Provide group, family, and individual counseling.
• Facilitate group sessions focused on substance use recovery, trauma recovery, co-occurring mental health symptoms, and other personal change topics.
• Routinely review treatment plans.

Clinical Documentation

• Maintain compliance with the due dates for all clinical documentation.
• Maintain confidential client records and prepare client progress reports and other required documentation in a timely manner.
• Accurately enter data in various electronic systems for all clients in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.

Administrative

• Establish community relations and linkages with other service providers and community services.
• Actively participate in clinical supervision, case conferences, and treatment team reviews of client progress.
• Attend meetings and actively participate.
• Complete assigned training on time.
• Meet service delivery goals.
• Read and respond to communications in a timely manner.
• Maintain full compliance with registration or certification requirements.

And perform other assigned duties.

Qualifications

Education, Certification, or Licensure

• High school diploma or equivalent required. Bachelor’s degree in Health and Human Services,
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.

Social Work, Psychology, Or Other Related Field Preferred.

• Registration or Certification as a Substance Use Disorder Counselor from an accredited California agency (CCAPP, CAADE, CADTP).

Experience

• At least one year of experience working in the substance abuse treatment field.
• Experience in culturally diverse substance abuse populations with co-occurring disorders or with history of incarceration desired.
• Experience conducting assessments and providing appropriate diagnoses.
• Experience with mental health Medi-Cal procedures.
• Familiarity and/or experience with Drug Medi-Cal and ASAM Criteria preferred.

HealthRIGHT 360 is committed to fair and equitable compensation practices. Placement within the compensation range is based on factors such as relevant experience, education, credentials, internal equity, and organizational compensation practices. In addition to salary, HealthRIGHT 360 offers a comprehensive benefits package, subject to eligibility requirements. The compensation range listed reflects the expected pay for this position based on the primary work location. Actual compensation may vary depending on geographic location and applicable state or local pay transparency requirements.

HealthRIGHT 360 is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace. We prohibit discrimination, harassment, and retaliation based on any characteristic protected by applicable federal, state, or local laws, including race, color, ancestry, national origin, religion, sex, pregnancy, gender identity, gender expression, sexual orientation, age, disability, medical condition, genetic information, veteran status, marital status, and any other protected characteristic. We are committed to providing equal employment opportunities through fair and equitable recruitment, hiring, compensation, development, and advancement practices.

We will consider for employment qualified applicants with arrest and conviction records.

Must complete a background check and Live Scan.