Patient Services Rep - Family Medicine Part-time

Northwesternmedicine; Wheaton (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Northwestern Medicine seeks a Patient Services Representative to greet patients, verify insurance, collect co-pays, and perform accurate registration in a fast-paced clinic setting.

You will schedule appointments, manage patient information, answer calls, and coordinate tests while upholding patient confidentiality and safety. Strong communication and data-entry skills are essential for success in this role.

Qualifications

• High school diploma or GED required.
• 0–2 years in a customer service role.
• Experience with insurance information and co-pays is a plus.

Responsibilities

• Greet patients and perform registration, including insurance verification and collecting co-pays.
• Obtain and update patient demographic and company information.
• Answer phone and schedule appointments.
• Direct and document patient calls; coordinate outside testing.
• Liaise between patient and practice; provide backup scheduling.
• Ensure confidentiality and patient safety in daily work.
• Process daily reconciliation reports to verify charges.
• Pull and file patient charts for next-day appointments.
• Respond to medical record requests per protocol.

Skills

Customer service

Scheduling

Phone handling

Data entry

Education

High school diploma or GED

Tools

Epic EHR

Job description

The Patient Services Representative reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities

• Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.


• Obtains and updates patient demographic information and company information from all patients.


• Answers phone and schedules appointments.


• Directs and documents patient calls as appropriate.


• Coordinates scheduling of outside testing for patients.


• Serves as liaison between patient and practice.


• Provides back-up for scheduling appointments


• Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality.


• Completes daily reconciliation report to assure charges have been entered correctly


• Pulls charts and readies them for the next day appointments; files completed patient charts daily.


• Files test/procedure results inpatient's medical record after physician has signed off on the results.


• Liaisons with company representatives or potential employees to assure correct services are provided.


• Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.


• Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.


• Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.

Required

• High school diploma or GED equivalent.


• Zero (0) to two (2) years' experience in a customer service position.

Preferred

• Bachelor's degree.


• One to three years prior Physician office experience required


• Working knowledge of medical terminology.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

NorthwesternMedicine Career Page

https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception : New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.