Intake Coordinator (ABA)

EmergencyMD; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

A healthcare services provider is seeking a compassionate Intake Coordinator to facilitate the onboarding experience for new clients. This remote role requires strong communication skills and attention to detail to ensure a smooth onboarding process. Ideal candidates will thrive in a fast-paced environment and have a proactive problem-solving attitude. The position offers a flexible schedule and a commitment to client satisfaction.

Qualifications

• High attention to detail with a focus on client satisfaction.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive attitude toward problem-solving.

Responsibilities

• Connect with inbound leads and collect required documentation.
• Respond promptly to inquiries and ensure professional follow-up.
• Maintain accurate documentation for client onboarding.

Skills

Strong communication skills

Attention to detail

Problem-solving attitude

Sales experience

Job description

Role: Intake Coordinator

• Location: Remote
• Hours: 8am - 1pm EST, Mon-Thurs
• Pay: $18-$22/hr

About Us

At Flywheel Centers, we\'re building something special - a supportive, professional environment where passionate people can truly make a difference. We specialize in providing expert therapy services to children with autism, but we know it all starts with our team. At Flywheel, you\'ll enjoy the flexibility of remote work, the opportunity to help shape a growing company, and a culture that values collaboration, transparency, and growth. We\'re a team that moves fast, cares deeply, and celebrates the impact we make every day.

About the Role

We are seeking a compassionate and detail-oriented Intake Specialist to serve as a critical first point of contact for our families. In this role, you will connect with inbound leads, gather necessary documentation, and ensure a smooth, welcoming onboarding experience for new clients. You\'ll advocate for families while collaborating with internal teams to deliver the highest level of service and support.

Key Responsibilities

• Connect with, qualify, and collect all required documentation from inbound leads.
• Respond promptly to inquiries, ensuring timely and professional follow-up.
• Maintain accurate documentation and support a seamless client onboarding experience.
• Communicate consistently with internal teams and stakeholders to coordinate client needs.
• Handle client calls with empathy and professionalism, listening attentively and providing appropriate guidance.
• Ensure every interaction reflects Flywheel\'s core values of respect, honesty, and commitment to clinical excellence.
• Support quality assurance efforts by reviewing therapy documentation for compliance and accuracy.
• Demonstrate a strong work ethic, reliability, and a commitment to team success.
• Assist with additional tasks and projects as requested.

Qualifications

• Strong communication skills, both written and verbal.
• High attention to detail with a focus on client satisfaction and quality assurance.
• Ability to manage multiple priorities and work efficiently in a fast-paced environment.
• A proactive, positive attitude toward problem-solving and client engagement.
• Sales experience a plus

Flywheel Centers has an Equal Opportunity Policy:

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Flywheel Centers makes hiring decisions based solely on qualifications, merit, and business needs at the time.