Intake Coordinator

Encompass Health Corporation; Wyomissing (Berks County); On-site; USD 52,000 - 72,000; Full time

Job summary

Enhabit Home Health & Hospice is one of the nation’s largest home-based care providers, offering competitive benefits and opportunities for growth in a collaborative culture. The role focuses on coordinating patient referrals and ensuring smooth transitions to services while applying Medicare guidelines.

The ideal candidate has healthcare experience, strong customer service skills, and familiarity with home health regulations, with support for ongoing education and professional development.

Qualifications

• High school diploma or equivalent required.
• At least 2 years in healthcare and 1 year in home health or pediatrics.
• Experience in customer service required.
• Knowledge of Medicare guidelines that govern home health/hospice required.
• Basic tech skills including operation of a mobile device.
• RN or LPN licensure and nursing education preferred.
• Intake experience and multi-location company experience preferred.
• Valid state driver license and reliable transportation required.

Responsibilities

• Coordinate patient referrals and serve as a resource for referral sources.
• Collaborate with the branch and sales teams to ensure coordination and transition to services.
• Apply and demonstrate knowledge of regulatory guidelines governing home health/hospice.

Skills

Customer service experience

Medicare guidelines knowledge

Technology skills (mobile devices)

Communication skills

Education

High school diploma or equivalent

RN/LPN licensure preferred

Tools

Mobile device operation

Job description

Overview

Looking for a career that makes a difference every day?

Discover a rewarding career at Enhabit Home Health & Hospice, one of the nation’s largest home-based care providers. Consistently recognized as a great place to work, Enhabit delivers exceptional care and fosters a collaborative culture that supports professional growth and ongoing development.

With strong organizational stability, a commitment to excellence, and careers rooted in purpose, Enhabit empowers team members to build forward-moving careers while expanding what’s possible for care in the home.

The Enhabit Advantage:

Enhabit offers competitive benefits designed to support well-being and help employees thrive in every stage of their careers. Eligible employees receive:

• Generous paid time off for full-time employees
• 401(k) matching
• Medical, dental and vision coverage
• Supplemental insurance options
• Flexible spending accounts
• Incentive bonus opportunities
• Continuing education and scholarship opportunities

Responsibilities

Coordinate patient referrals and serve as a resource for referral sources. Collaborate with the branch and sales teams to ensure adequate coordination and transition to services. Apply and demonstrate knowledge of regulatory guidelines and governing processes.

Qualifications

• Must possess a high school diploma or equivalent.
• Must have at least two years of experience in the health care industry and one year experience in home health or pediatrics.
• Must have demonstrated experience in customer service.
• Must have demonstrated knowledge of Medicare guidelines that govern a home health or hospice.
• Must have basic demonstrated technology skills, including operation of a mobile device.

Education and experience, preferred

• A graduate of an approved school of professional nursing and licensed in the state in which they currently practice is preferred; may be a registered nurse or licensed professional/vocational nurse.
• Experience with intake responsibilities and working with a multi-location company is preferred.

Requirements*

• Must possess a valid state driver license
• Must maintain automobile liability insurance as required by law
• Must maintain dependable transportation in good working condition
• Must be able to safely drive an automobile in all types of weather conditions* For employees located in Oregon, requirements related to driving are not applicable unless employee has a clinical license.

Additional Information

Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.