Intake Coordinator

summitbhc; United States; On-site; USD 40,000 - 50,000; Full time

Job summary

Twin Lakes Recovery Center in Monroe, GA is seeking an Intake Coordinator to manage the front desk, handle inquiry calls, pre-registration, and insurance verifications. You will ensure a smooth intake process and coordinate with admissions and referral sources to support timely admissions.

Responsibilities include conducting pre-admission assessments, interviewing clients and families, documenting activities in the CRM, verifying benefits, and arranging transportation.

Qualifications

• High School Diploma or equivalent required; Bachelor's preferred.
• Healthcare admissions experience is preferred, especially in mental health or substance use.
• Experience in client assessment, referral, treatment planning and external communications.
• Knowledge of community resources and strong communication skills.

Responsibilities

• Conducts pre-admission assessments.
• Interviews client, family and collateral sources to meet intake criteria.
• Reviews admissions against criteria, policies and procedures.
• Liaises with referral sources for client support and development.
• Responds to needs of referred clients and coordinates with departments.
• Documents daily activities in the CRM and maintains admissions paperwork.
• Verifies insurance benefits for all private admissions and arranges transportation.
• Maintains waiting list and communicates with potential candidates.

Skills

Interpersonal skills

Interviewing skills

Assessment skills

Telephone etiquette

Education

High School Diploma or equivalent

Bachelor's degree in social work, psychology, counseling or related field

Tools

CRM software

Job description

Intake Coordinator | Twin Lakes Recovery Center | Monroe, Georgia

About the Job

PURPOSE STATEMENT:

The Intake Coordinator is responsible for establishing and maintaining a first- impressions environment at the facility front desk. Duties include phone triage, addressing requests for services and performing client call backs and documents all call activities. Answers inquiry calls about facility services and availability, performs pre-registration, verifies insurance eligibility, and coordinates with the insurance company. Facilitates assessment and/or intake to facility services when appropriate. Provides administrative support to the department of admissions, ensuring the quality of service to clients and their families.

Roles and Responsibilities

ESSENTIAL FUNCTIONS

• Conducts pre-admission assessments.
• Interviews client, family members and/or collateral sources to assure intake criteria are met. Reviews prospective admissions against approved admission criteria, policies, and procedures.
• Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals,
• Responds and reacts to the needs of referred clients.
• Assesses family needs for mediation, sober escort and intervention and determines which professional resources are most appropriate to contact based on information gathered.
• Decides which Interventionist and facility to recommend, the dates, and the travel.
• Works closely with other department as well as external parties to ensure the timely admission of clients.
• Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system. Maintains all the documentation involved with the admissions process.
• Utilizes resources to ensure insurance verifications of benefits for all clients on all private insurance admissions.
• Screens calls from referrals and sets up transportation for admission.
• Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS

• High School Diploma or equivalent required. Bachelor's Degree in social work, psychology, counseling, or other related field of study preferred.
• One or more years' experience in healthcare admissions preferred. Preferably in the mental health or substance use disorder field.
• Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.
• Knowledge of community resources.
• Outstanding interpersonal and interviewing and assessment skills. Skill in telephone etiquette and paging procedures.

LICENSES/DESIGNATIONS/CERTIFICATIONS

• CPR certification and de-escalation training required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.

SUPERVISORY REQUIREMENTS

• This position is an Individual Contributor.

Why Twin Lakes Recovery Center?

• Twin Lakes Recovery Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications.

Twin Lakes Recovery Center is an EOE.

We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.